Key Account Manager

Key Account Manager Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We’re building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public, and direct to consumer – we create the most member‑centric healthcare experience. Through deep engagement, we empower everyone to overcome day‑to‑day health obstacles and live healthier lives. We partner with 35 K+ companies of all sizes, serve more than 950 + members, and have reached 680 M+ in ARR. Our team of 700 + people (still growing) operates across France, Spain, Belgium, and Canada. Responsibilities Handle a portfolio of strategic accounts and flagships companies Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan Proactively identify potential signals of dissatisfaction and implement solutions to answer them Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins Analyze and present consumption reports to customers through business reviews Identify and execute out‑of‑the‑box initiatives to engage our existing customers Be in charge of cross‑selling/upselling our portfolio to answer customer needs and pain points Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams Qualifications You have at least 6 years of experience in a customer‑facing role including frequent interactions with C‑Levels You are fluent both in French and English You are experienced in dealing with companies of more than 300 employees You have the tact and empathy that make great negotiators You are an expert in positive lobbying with key stakeholders and create long‑term relationship based on trust and transparency You are analytical and love to solve problems in order to delight our members You have great active listening skills and are a master in the art of crafting the right follow‑up message You have a growth mindset: you are able to adapt to new trends and to develop an in‑depth understanding of the health insurance market You are based in Paris, Bordeaux, Lyon, Marseille, Nantes, Dijon or Annecy (this is where most of the team is) Nice to have: previous experience in Insurance or related benefits industry. Perks & Benefits Fair rewards. Generous equity packages complement your base salary. Flexible Office. Amazing office space at our HQ or sponsored co‑working hubs, we want you to live where you’re the happiest. All the tools you need. Top of the range equipment: MacBook Pro, keyboard, laptop stand, monitor, and noise‑canceling headphones. Flexible vacation policy and flexible working hours. Organize your time as you wish. Delightful healthcare insurance: Extremely comprehensive health insurance – 100 % for you and your children, 90‑100 % for partners depending on your country (permanent contracts only). Transport. Country‑specific commuter benefits. Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. Personal growth through coaching: At Alan, coaching isn’t just a perk – it’s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan’s values to develop their full potential. Learn more about our coaching culture. Parental leave. Extended parental leave for all new parents. We hire people, not roles. Location: Plan‑les‑Ouàtes, Geneva, Switzerland #J-18808-Ljbffr