Account Manager

Account Manager (France) Alan – a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. Our vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while turning health benefits into a valuable investment for employers. We partner with 35K+ companies, serve more than 950+ members, and operate across France, Spain, Belgium, and Canada. Our team of 700+ people (still growing) shares innovative cultural values such as obsession with member health, long‑term thinking, customer‑centricity, excellence, ownership, transparency, collaboration, fast execution, and simplicity. Account Management Vertical Since 2020 we have a Key Account Manager team of 18 focused on making customers stay and grow with Alan. We are looking to extend the vertical and help us take care of our growing medium‑touch pipe. What you will do Handle a portfolio of accounts and flagship companies. Build and maintain strong customer relationships with key stakeholders and use a customer‑centric approach to identify needs and help clients achieve their goals through Alan. Proactively identify signals of dissatisfaction and implement solutions. Promote Alan health partner positioning to drive mass adoption by employees and admin staff. Analyze and present consumption reports through business reviews. Identify and execute initiatives to engage existing customers. Take charge of cross‑selling/upselling our portfolio to meet customer needs. Renegotiate contracts to ensure value for customers and sustainable profitability. Participate in product evolution, acting as the voice of customers when discussing features with product teams. Who we’re looking for At least 3 years of experience in a customer‑facing role with interactions with C‑Levels and/or HR. Full working proficiency in French and at least advanced level in English. Experience dealing with mid‑market companies (up to 200 employees) and a portfolio of 50–100 accounts. Strong negotiation skills, tact, and empathy. Expert at building long‑term relationships based on trust and transparency with great active listening skills. Passion for solving problems to delight members. Growth mindset with ability to adapt to new trends and develop deep understanding of the health insurance market. Based in Paris, Bordeaux, Lyon, Marseille, or Annecy (team locations). Previous experience in insurance or benefits is nice to have. We aim to hire within the B0–C0 level range. Perks & Benefits Fair rewards – generous equity packages complement base salary. Flexible office – HQ space or sponsored co‑working hubs; choose the location that suits you. All the tools you need – MacBook Pro, keyboard, laptop stand, monitor, and noise‑canceling headphones. Flexible vacation policy and working hours – organise your time as you wish. Delightful healthcare insurance – 100% coverage for you and children, 90–100% for partners (permanent contracts only). Transport benefits – country‑specific commuter benefits. Learning & training – free books, conference budget, and training policy. Personal growth coaching – paired with a dedicated coach from day one. Parental leave – extended leave for new parents. Important note: we hire people, not roles If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how under‑represented, should feel free to apply. For women, research shows many apply only when they meet 100% of requirements. Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application Check out our About Alan and Career pages, as well as our Medium, blog, and Glassdoor page for more info. Job details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industry: Insurance #J-18808-Ljbffr