Client Delivery Lead

Help us use technology to make a big green dent in the universe Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s an exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Overview Kraken is the platform for energy management, delivering AI-driven capabilities across billing, CIS, meter data management, CRM, and communications to support customers and utilities in the energy transition. The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, communications, etc.) for client projects, either migrating onto the Kraken platform or managing long-term technology requirements. This role works in partnership with Kraken’s technology and operational teams and the client to deliver results. Responsibilities Manage the relationship with client counterparts (often product owners and business owners). Be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues. Maintain knowledge of how Kraken works and how we deliver the Kraken Platform. Triaging incoming requests and communicating client priorities internally. Summarising and articulating client needs, considerations, and timelines to enable ongoing development of the Kraken platform. Support the engineering team to deliver product features. Challenge the client to think differently about tech development, with a focus on continuous iteration and deployment. Qualifications In this position you will be laser focused on satisfying our customer’s needs with strong problem-solving skills and a positive solutions-oriented mindset. Strong client delivery and/or product ownership experience. Agile delivery experience. Experience of product management and customer journeys. Solid understanding of technology and associated trends. Excellent communications, collaboration and presentation skills. Strong influencing skills and ability to challenge traditional ways of thinking. Experience of working with significant complex delivery pipelines for clients. Patience and initiative; our clients are undergoing transformations that take time and require understanding. Time management and a get-stuff-done attitude. Consulting experience is a plus. Fluent English + French or Flemish. Previous experience in the electricity/utilities market in France is required. Additional notes We are a hands-on, European-based role; projects could be run from any country, and travel is expected. We are a flat and agile organisation and value open-minded individuals who are comfortable with ambiguity and change. To thrive here you must be a self-starter and ready to roll up your sleeves to solve problems and drive progress for our clients and organisation. You must be committed to delivering tech based on simplicity, client benefit and efficiency while guiding stakeholders through a journey of change. You must be willing to challenge beliefs, see multiple viewpoints, and, if needed, reach beyond your remit to support the client. We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. We are excited about how Kraken can change the lives of our customers and believe Kraken is the best answer for efficiency and to tackle the climate crisis. If you believe this too, Kraken Tech is the right place for you. Key Success Factors (What you need to have) Laser focus on satisfying customer needs with strong problem-solving skills and a positive, solutions-oriented mindset. Strong client delivery and/or product ownership experience. Agile delivery experience. Experience of product management and customer journeys. Solid understanding of technology and trends. Excellent communications, collaboration and presentation skills. Strong influencing skills and ability to challenge traditional thinking. Experience with complex delivery pipelines for clients. Patience and initiative; understanding that large transformations take time. Time management and a can-do attitude. Consulting experience is a plus. Fluent English + French or Flemish. Experience in the electricity/utilities market in France is preferred. Note: If this sounds like you we’d love to hear from you. We may use artificial intelligence tools to support parts of the hiring process, but final hiring decisions are made by humans. We are an equal opportunity employer and do not discriminate on protected attributes. Our commitment is to equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr