Account Delivery Lead

Avanade France A joint venture between Microsoft and Accenture with Microsoft experts. A company rewarded by Microsoft as "Partner of the year" for France. A mentoring process and career development monitoring with an update every three months on your objectives, your evolution and your well-being in the company with your Career Advisor. The opportunity to train and certify with a minimum of 80 hours of training per year. A work/life balance with a homework allowance. A budget for the purchase of high-tech equipment. If you want to know all the benefits, you can follow this link. Your role Leads account team in the successful delivery of current engagements. Orchestrates resources and entities on the account. Drives CCI & revenue to plan. Grows the portfolio, supporting new sales initiative within the client and driving up-sell. Key Role Responsibilities Delivery (70%) - Drives the successful delivery of one or more contracts - Manages Cost to Serve by driving Delivery Leads - Manages the portfolio on the account to achieve targeted contract revenue and delivered CCI by managing predictable, on-time and on-budget delivery - Oversees engagement resourcing and capability sourcing - Sponsor delivery and profitability improvement initiatives - Follows and advocates for quality processes - Escalates high-risk and problem jobs for intervention appropriately - Manages EAC risks down - Collaborates with QA Directors to implement Quality feedback as needed - Follows delivery management and governance guidelines for the account and portfolio - Proactively reports status and issues and seeks input to progress delivery or resolve issues where appropriate - Drives contracts to utilize the relevant suite of delivery tools & systems to enhance delivery rigor - Provides deliverability input to opportunity sales and solutioning teams where required - Optimizes the client experience of multi-location delivery by driving DLs to ensure seamless delivery from on-, off-, and nearshore locations Account Management (10%) - Represents Avanade to the client across the portfolio of delivery contracts - Originates, builds, and strengthens individual client relationships - Advocates Avanade’s suite of services in alignment with client needs - Develops a close working relationship with and understands the thinking of the client’s technology leadership, business & industry dynamics, & overall strategy - Works with the ACAL as their primary point of contact for matters concerning delivery Sales Management (15%) - Works with the ACAL on sales strategy and planning related to growing current delivery - Takes responsibility for orchestrating delivery resources to achieve the account sales and revenue plan - Drives the origination sales opportunities related to the current delivery in support of the wider sales and revenue plan; and plays a leadership role in driving the subsequent pursuits Ecosystem & Innovation Management (5%) - Brings the best of Avanade and our partners’ offerings to our clients - leverages our Engineering, and GSA, ATC, Advisory, and Talent Communities skills and capabilities judiciously. - Pursues innovation via the pursuit of and support for day-to-day improvements; and bringing our broader innovation capabilities to bear at the account where appropriate - Push for MS ecosystem within the client and communicates automation, innovation and value being delivered Accountabilities & Metrics Client Experience (delivery) **Account growth**: Account delivered CCI vs. Sold CCI, Account Revenue vs. Plan, Cross/up sell & renewal sales **Delivery Excellence**: account EAC avoidance, productivity improvement, automation adoption The + of Avanade We offer our employees a process of mentoring and career development follow-up. Every three months, you take stock of your goals, your evolution and your well-being in the company with your Career Advisor. With us you are sure to have a very good health coverage for you and your family You will be able to take advantage of an adapted telework charter You will have the chance to do 80 hours of training minimum per year You will have the opportunity to pass certifications every year. **We will offer you a complete program of events**: Hackathon, Pro Fairs, Meet-ups, company evenings, LAN parties, Afterworks... If you want to know the benefits you will have by joining us, click on this link.