IT Support, Administration
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- Join Rail Europe and support the tools, devices, and environments used every day by employees and contractors across the company
- Take part in a hands‑on apprenticeship role at the crossroads of IT support, system administration, and operational security
- Work on a broad and practical scope, from user support and workplace operations to Microsoft administration and security improvement topics
- Join an international environment where your work helps colleagues stay productive and where your contribution has a direct impact on daily operations
- Grow in a role designed to give you strong exposure to real IT topics, while progressively building your skills on security‑related topics
IT Support & Workplace Operations
- Provide day‑to‑day internal user support for employees and contractors
- Help manage workstations, tools, and access to company resources
- Support end‑user devices and the workplace environment
- Help handle day‑to‑day operational IT requests
Systems & Administration
- Support the administration of Microsoft environments, especially Office 365, and Azure components used to manage devices and user environments
- Contribute to system administration activities linked to the internal IT environment
- Support infrastructure‑related operations across cloud and on‑site environments
- Assist with some network‑related topics when relevant
Security & Improvement Topics
- Help monitor alerts and support daily security operations activities
- Contribute to vulnerability follow‑up, incident follow‑up, and security hardening actions
- Support projects related to cloud migration, Active Directory decommissioning, and security improvement in Azure and Office 365
- Assist with automation topics related to alert handling and classification
- Support audit and risk analysis topics when relevant to the apprenticeship scope
What You Bring
Required
- Hands‑on exposure to IT support or IT administration
- Experience with Windows environments, Active Directory, Azure, Office 365, Intune
- Experience in user support
- French and English
- Curiosity, willingness to learn, and a practical problem‑solving mindset
- Seriousness in handling requests and a collaborative way of working
- Comfort with a hands‑on role with a strong operational component
- Ability to work on site in Paris
- Availability for an apprenticeship rhythm of 1 to 2 days at school per week and 3 to 4 days on site
Is a plus, but not required
- Knowledge of networking
- Knowledge of Apple / Mac environments
- Exposure to scripting
- Knowledge of security topics, vulnerability management, or security tools
Recruitment Process
- Talent Acquisition interview – To assess motivation, communication, and fit with the apprenticeship format
- Technical interview – With the Head of Security & Infrastructure, to assess technical foundations, practical experience, and fit with the role scope
- Optional team fit interview – To assess service mindset, seriousness in day‑to‑day work, and fit with the team
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