Customer Success Team Leader

Key Highlights

• Job Title: Customer Success Team Leader

• Location: Paris, hybrid working

• Reporting to: Head of Customer Experience

• Salary: €40,000-€50,000 DOE

About Us

SaleCycle is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey.
SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and re‑engage customers with precision.

What we do

• We provide a full-funnel Agentic Marketing Platform, combining:

• Real-time behavioural analytics and intent scoring

• AI-powered search, recommendations, and agentic decisioning

• Onsite personalisation and A/B testing

• Cross-channel activation (email, SMS, paid media)

• CRM/CDP integrations and first‑party data orchestration

• Retail media and monetisation capabilities

Who we are

We are a global team of 80+ people across the UK, France, Spain, Italy, and Eastern Europe.
We are profitable, growing, and operating with a clear mindset:

• We build, not maintain
• We prioritise outcomes over activity
• We operate with low ego and high accountability
• We challenge ourselves to step outside our comfort zone

Our Values

At SaleCycle, we care about people; it’s our top priority. We prioritise well‑being, growth, and innovation, continuously pushing boundaries as a team and a company.

• Continuous Innovation: Collaborate, innovate, and celebrate
• Premium Execution: Excellence Delivered Every Time
• High Curiosity: Embrace your inner child - ask why and listen
• Proactive Collaboration: United, we work together and lead the way
• Ultimate Passion: Infuse passion into every action

Job Summary

We are seeking a motivated and capable Customer Success Team Leader to combine hands‑on account management with team leadership responsibilities, with a dedicated focus on our Italian client base. This role is ideal for an experienced Customer Success professional, fluent in Italian, ready to take the next step in leadership while remaining close to clients and commercial outcomes in one of our key growth markets.

The successful candidate will manage a portfolio of Italian customer accounts while supporting the wider Customer Success function through mentoring, onboarding, training, operational excellence, and day‑to‑day guidance for the team members handling the Italian book of business. They will act as the internal reference point for the Italian market—ensuring client relationships, communications and processes are properly adapted to local expectations—while helping the team hit retention, growth, service quality and satisfaction targets for Italy specifically.

This is a highly visible role that bridges individual contribution with leadership impact, positioning the successful candidate as the go‑to expert on the Italian market within Customer Success.

Team Support & Leadership

• Provide day‑to‑day guidance and support to the Customer Success Managers handling the Italian client portfolio
• Act as a go‑to contact for questions, coaching, and problem‑solving support
• Support the onboarding and ramp‑up of new starters joining the Italian desk, helping them become effective quickly
• Deliver regular mentoring and skill development sessions, including guidance on Italian business etiquette and r