Global Workplace Engineer

Pluxee is een wereldwijde speler in **employee benefits en engagement** die actief is in **31 landen**. Pluxee helpt bedrijven talent aan te trekken, te binden en te behouden dankzij een brede waaier aan oplossingen over Maaltijden & Voeding, Welzijn, Lifestyle, Beloning & Erkenning en Public Benefits.Aangedreven door toonaangevende technologie en meer dan **5.000 geëngageerde teamleden**, fungeert Pluxee als een betrouwbare partner binnen een sterk onderling verbonden B2B2C ecosysteem dat bestaat uit meer dan **500.000 klanten, 36 miljoen consumenten en 1,7 miljoen handelaars**.Pluxee doet al meer dan 45 jaar zaken als een betrouwbare partner en zet zich in om een positieve impact te creëren voor al zijn stakeholders, van het stimuleren van business naar lokale gemeenschappen, tot het ondersteunen van welzijn op het werk voor medewerkers en het beschermen van de planeet.Type werknemersovereenkomst: Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.****Position Overview:****The **Digital Workplace Engineer** plays a critical role in driving innovation, operational efficiency, and end-user satisfaction across the organization’s workplace environment. This position requires a leader with the technical expertise, strategic vision, and executional capability to deliver world-class digital workplace solutions. The role is vital in ensuring seamless collaboration, productivity enhancement, and the highest security standards for our multi-regional teams.****Key Responsibilities:***** **Implementation & Continuous Improvement**: Spearhead the deployment, maintenance, and continuous improvement of workplace software and hardware solutions.* **Collaboration Across Teams**: Work with global, regional, and local teams to align operational capabilities with overarching corporate strategies.* **End-User Resource Optimization**: Architect and optimize end-user resources (hardware, software, and access), with a focus on auditing, cost efficiency, and regulatory compliance.* **Microsoft Productivity Tools**: Oversee the deployment, configuration, and lifecycle management of Microsoft productivity tools, including Office 365 services.* **Asset Management & Automation**: Drive operational excellence in end-user asset management through automation, rigorous security, and auditing practices.* **Technical Issue Resolution**: Rapidly diagnose and resolve technical issues within Microsoft Workplace applications, ensuring minimal downtime and maximum efficiency.* **Performance Monitoring & Reporting**: Monitor performance metrics, provide actionable insights through advanced reporting, and implement optimization initiatives.* **Training Program Development**: Develop and execute impactful training programs to empower employees in advanced workplace tool usage.* **Emerging Technologies Evaluation**: Evaluate emerging technologies and integrate transformative solutions to enhance organizational productivity.* **Vendor Relationship Management**: Strategically manage vendor relationships, negotiate contracts, and ensure the delivery of premium services.* **Documentation & Process Standardization**: Standardize and refine documentation of workplace processes at the regional level, contributing to global operational frameworks.* **Workplace Strategy Implementation**: Guide countries in implementing workplace strategies, co-developing tailored solutions aligned with organizational standards.* **ITIL Process Leadership**: Champion ITIL processes across service management activities and enforce adherence to key performance indicators (KPIs) to maintain service excellence.****Core Competencies:***** **Proven Expertise**: Minimum of 5 years in workplace engineering, managing complex, multi-regional environments, with a demonstrated success in delivering impactful solutions.* **Technical Mastery**: Comprehensive knowledge of Microsoft 365 productivity tools, endpoint management solutions (Intune, Tanium preferred), ITIL v4 frameworks, and scripting for process automation.* **Leadership**: Exceptional communication and interpersonal skills, with the ability to influence and align diverse teams across geographies.* **Strategic Thinking**: Strong analytical and decision-making abilities, driving innovation and challenging the status quo to achieve business objectives.* **Adaptability**: Thrive in dynamic, multicultural environments with a relentless commitment to client satisfaction and operational excellence.* **Project Management**: Proven ability to manage initiatives from conception to execution, delivering measurable outcomes on time and within budget.****Other Competencies:***** Adaptability* Application Support & Troubleshooting* Team Building* Collaboration Tools Integration* Communication* Customer-Centric Mindset* Cybersecurity* Decision-Making* Endpoint Management* Virtualization Technologies****Technical Proficiency Required:***** **Microsoft 365 Tools**: Expert-level experience managing Microsoft 365 tools, including Exchange Online, SharePoint, Teams, OneDrive, and Power Automate.* **Endpoint Management**: Advanced endpoint management capabilities, with Intune expertise required and Tanium experience considered a plus.* **ITSM Workflows**: Mastery of ITSM workflows and tools, particularly ServiceNow, for seamless incident, problem, and change management.* **Windows OS & Endpoint Security**: Strong understanding of Windows operating systems, patch management, endpoint security, and data protection regulations.* **Automation Tools**: Extensive experience with automation tools (PowerShell, Power Automate) to optimize workplace processes.* **End-User Deployment**: Proven track record in designing and implementing scalable, secure end-user deployments.****Soft Skills:***** Stress and Priority Management* People and Resource Management* Team Collaboration Skills (including remote teams)* Client Focus / Customer Satisfaction* Adaptability in Multi-Cultural Environments* Project Management Skills (a plus)* Strong Leadership & Influencing Skills* Quick Decision-Making****3rd Party Supplier Management:***** SLA, KPI, and Operations Delivery Control.****Knowledge / Experience:***** Strong knowledge of Microsoft Operating Systems and Hardware Infrastructure.* Proficiency in troubleshooting Microsoft workplace applications and developing plans for end-user deployments and technical support processes.* Familiarity with ITIL v4 best practices and implementing change management processes.* Ability to prioritize tasks in a fast-paced environment.* Strong communication and interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization.* Proactive, self-motivated, with a passion for continuous learning and staying updated with the latest Microsoft technologies.****Work Experience Requirements:***** **5+ years** of proven experience managing Microsoft productivity tools and technologies, including Office 365 and Power Tools.****Languages:***** **EU**: English and French (not limited to these).****Location:***** **France** (Paris)
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