Key Account Manager

Get AI-powered advice on this job and more exclusive features. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public, and direct to consumer – we create the most member‑centric healthcare experience. We partner with 35K+ companies, serve more than 950+ members, and have reached 680M+ in ARR. Our team of 700+ people operates across France, Spain, Belgium, and Canada. Key Account Management Team Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 18. We are looking for amazing people to help us take care of our growing pipe, especially with our medium‑touch segment and large accounts. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, have a lot of ownership, and are proud to tackle big problems. Responsibilities Handle a portfolio of strategic accounts and flagship companies Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan Proactively identify potential signals of dissatisfaction and implement solutions to address them Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins Analyze and present consumption reports to customers through business reviews Identify and execute out‑of‑the‑box initiatives to engage our existing customers Be in charge of cross‑selling/upselling our portfolio to answer customer needs and pain points Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams Ideal Candidate You have at least 6 years of experience in a customer‑facing role including frequent interactions with C‑Levels You are fluent both in French and English You are experienced in dealing with companies of more than 300 employees You have the tact and empathy that make great negotiators You are an expert in positive lobbying with key stakeholders and create long‑term relationships based on trust and transparency You are analytical and love to solve problems to delight our members You have great active listening skills and are a master at crafting the right follow‑up message You have a growth mindset: you are able to adapt to new trends and to develop an in‑depth understanding of the health insurance market You are based in Paris, Bordeaux, Lyon, Marseille, Nantes, Dijon or Annecy It is nice to have a previous experience in insurance or any industry linked to benefits (but definitely not a must‑have). For this opportunity, we are aiming to hire within the B1‑D level range. Perks & Benefits Fair rewards. Generous equity packages complement your base salary. Flexible Office. Amazing office space at our HQ or sponsored co‑working hubs. All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise‑canceling headphones. Flexible vacation policy and flexible working hours. Organize your time as you wish. Delightful healthcare insurance. Extremely comprehensive health insurance – 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport. Country‑specific commuter benefits. Learning & Training opportunities. A highly flexible training policy with free books and budget to attend and speak at conferences if the opportunity arises. Personal growth through coaching. Every Alaner is paired with a dedicated coach from day one. Parental leave. Extended parental leave for all new parents. Important note We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Insurance #J-18808-Ljbffr