Support Engineer

il y a 3 jours

Paris, France Comcast Corporation Temps plein

Support Engineer – FreeWheel FranceComcast Corporation • Paris, Île-de-France Region, France FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we enable buyers and sellers to transact across all screens, data types, and sales channels. Job Summary FreeWheel Global Support is the service delivery leader in the advertising management industry for premium video. Support Engineers help customers drive success in the new TV ecosystem by delivering white‑glove service and empowering customers to champion the FreeWheel brand. Job Description Excellent customer experience is delivered through problem solving, customer education, and continuous service improvement in a changing and time‑sensitive environment. The team supports premium video advertising delivery across TV, mobile, set‑top box, and web platforms for clients worldwide as part of a ‘follow‑the‑sun’ global support model. Support Engineers must communicate with clients of varying skill levels and deconstruct complex problems to build comprehensive solutions. They also use customer requirements to develop use cases for engineering improvements, contribute to product documentation, and continuously refine support processes to provide best‑in‑class service. Key Responsibilities Grow into a subject‑matter expert in market‑leading technologies Advocate for customer success throughout the organization Enable customers to succeed on the FreeWheel platform About You You will be part of a diverse, collaborative team that values good team players with strong interpersonal skills, enthusiasm, and a sense of humor. The ideal candidate will work comfortably with stakeholders at all levels and adapt communication styles to meet clients’ skill levels. You should be able to prioritize work, manage deadlines, take initiative, and quickly learn new technologies. Requirements Bachelor’s Degree or equivalent expertise 3‑5 years of professional experience in a client‑facing environment Strong prioritization and deadline management skills Proactive, self‑driven, and solution‑oriented Advantageous (but not required) Experience learning technical tools such as SQL and Excel to solve complex problems Knowledge of the premium video or video advertising industry Our Core Values Be Kind – Take care of yourself, your families, and your teammates Assume Positive Intent – We are all in this together Get Sh*t Done – Deliver results efficiently Equal Opportunity Employer Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. #J-18808-Ljbffr

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