IT Support Engineer Level2

il y a 3 jours


Paris, France TECEZE Temps plein

IT Support Engineer – Level 2 The IT Support Engineer – Level 2 provides advanced technical support for end users and IT systems. This role resolves escalated issues from Level 1, supports infrastructure and cloud services, and helps maintain secure and reliable IT operations. Key Responsibilities Resolve escalated desktop, application, and system issues within SLA. Troubleshoot hardware, software, operating system, and network issues. Support Windows/macOS systems, printers, mobile devices, and peripherals. Administer Active Directory, user accounts, permissions, and Group Policy. Support Microsoft 365 / Exchange (mailboxes, licenses, basic administration). Assist with network issues (LAN/WAN, Wi-Fi, VPN, DNS, DHCP). Support servers, virtualization, and backup systems. Manage user access, endpoint security, patching, and antivirus tools. Document incidents, solutions, and procedures in ITSM tools. Create knowledge base articles and assist Level 1 engineers. Participate in IT projects, upgrades, and on-call/after-hours support as required. Required Skills & Qualifications Strong troubleshooting and analytical skills. Knowledge of Windows operating systems and enterprise applications. Working knowledge of Active Directory and Microsoft 365. Understanding of networking fundamentals. Familiarity with ITSM tools (ServiceNow, Jira, Freshservice, etc.). Good communication and customer service skills. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Computer and Network Security Location: Neuilly-sur-Seine, Île-de-France, France Posted 3 days ago #J-18808-Ljbffr


  • IT Support Engineer Level2

    il y a 3 semaines


    Paris, France TECEZE Temps plein

    Job SummaryThe IT Support Engineer – Level 2 provides advanced technical support for end users and IT systems. This role resolves escalated issues from Level 1, supports infrastructure and cloud services, and helps maintain secure and reliable IT operations.Key ResponsibilitiesResolve escalated desktop, application, and system issues within...


  • Paris, France MAK IT Temps plein

    MAK IT has a requirement for Freelance IT Support Engineers based In France. **Key skills required**: - Windows 10/11 - Server 2012/16/19 Administration - Active Directory & Exchange - Azure AD (preferable) - Virtualisation (VMware, Citrix) - Hardware Support - Desktop, Laptops, Handhelds and Printers - Office 365 Administration - 2nd Line Desktop...

  • IT Support Engineer

    il y a 2 semaines


    Paris, France Okta Temps plein

    **Postion Description**: Okta IT is looking for a savvy IT Support Engineer to help us exceed our goal of being known as the Best IT Team ever! You'll help us do this by solving a variety of technical IT requests whilst delivering an incredible Employee Experience and knowing that it's never just an interaction - it's building relationships. Daily you will...

  • Desktop Support Engineer

    il y a 1 semaine


    Paris, France Sharp Brains - Global IT Support Temps plein

    **Overview** **Duties** - Provide technical support for desktop and laptop computers, including troubleshooting hardware and software issues. - Manage user accounts through Active Directory and provide VPN access as needed. - Maintain and configure network settings, including TCP/IP, DNS, and firewall configurations. - Utilise tools such as SCCM for...

  • Freelance IT Support

    il y a 2 semaines


    Paris, France Tech Domain Temps plein

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • IT Support Engineer

    il y a 2 semaines


    Paris, France Rakuten Temps plein

    Rakuten's European Tech Division (EUTD) is looking for a talented and dynamic IT Support Engineer to join our Corporate IT Department in Paris. Here is your chance to work in a multicultural and experienced team, with high visibility and significant customer impact. **RESPONSIBILITIES & DUTIES** - Day-to-day support of IT systems for business systems,...

  • Desktop Support Engineer

    il y a 1 semaine


    Paris, France Total IT Global Temps plein

    **Desktop Support Engineer - End user support** - **Job Description DSS** (a) Desktop Technician will provide day to day local **Duties & Responsibilities** Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video...

  • Senior IT Support Engineer

    il y a 2 semaines


    Paris, France WPP Temps plein

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate...


  • Paris, France TECEZE Temps plein

    A tech solutions provider in Île-de-France is looking for an IT Support Engineer – Level 2 to provide advanced technical support for end users and IT systems. The role involves resolving escalated issues, supporting infrastructure, and maintaining secure IT operations. Candidates should possess strong troubleshooting skills, a working knowledge of Windows...


  • Paris, France HCLTech Temps plein

    **Join HCLTech "Certified Global Top Employer 2025"!** HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France:...