Account Manager
il y a 17 heures
Company Overview Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system, connecting all aspects of care – private, public and direct‑to‑consumer – to create the most member‑centric experience. With 35 000+ companies, 950+ members and 680 M+ ARR, our team of 700+ people operates across France, Spain, Belgium and Canada. About the Role: Account Manager Our Account Management Vertical’s purpose is to keep our customers loyal and growing. We now have a key account manager team of 18 and are looking to extend the vertical, especially in the medium‑touch segment. Key Responsibilities Handle a portfolio of flagship accounts. Build and maintain strong customer relationships with key stakeholders, adopting a customer‑centric approach to understand needs and help clients achieve their goals. Proactively identify potential dissatisfaction signals and implement solutions. Promote Alan’s health‑partner positioning to generate massive adoption by employees and admins. Analyze and present consumption reports through business reviews. Identify and execute innovative initiatives to engage existing customers. Lead cross‑selling and upselling initiatives. Renegotiate contracts to provide value while ensuring profitable outcomes. Act as the voice of customers in product discussions. Required Qualifications At least 3 years of customer‑facing experience, with interactions at C‑level and/or HR. Full working proficiency in French; at least advanced level in English. Experience managing mid‑market companies up to 200 employees with a portfolio of 50–100 accounts. Strong negotiation skills, tact and empathy. Expertise in building long‑term relationships based on trust and transparency with active listening skills. Problem‑solving mindset focused on delighting members. Growth mindset and ability to adapt to industry trends. Based in Paris, Bordeaux, Lyon, Marseille or Annecy. Previous experience in insurance or benefits is a plus. Benefits & Perks Fair rewards – generous equity packages complement your base salary. Flexible office – dedicated HQ space or sponsored co‑working hubs. All the tools you need – MacBook Pro, keyboard, laptop stand, monitor and noise‑canceling headphones. Flexible vacation policy and working hours. Delightful health insurance (100 % for you & children, 90–100 % for partners). Transport benefits – country‑specific commuter benefits. Learning & training – flexible policy, books and conference budget. Personal growth through coaching – every Alaner paired with a dedicated coach. Parental leave – extended leave for all new parents. Additional Information Important note: we hire people, not roles. If you’re excited about this opportunity but don’t meet every requirement, we’d love to hear from you. Everyone, underrepresented or not, should feel free to apply. If you identify as a woman, research shows women often apply only when meeting 100 % of requirements – remember this is just a guide, not a checklist. Check out our About Alan and career pages, Medium blog and Glassdoor for more information. #J-18808-Ljbffr
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