ASSOCIATE CUSTOMER SUCCESS MANAGER US
il y a 2 semaines
Associate Customer Success Manager (US Based in Paris) At PlayPlay, innovation is at the heart of everything we do—AI, automation, and new features rolled out continuously. We are transforming video creation so that every team, regardless of technical skill, can produce impactful content. Joining PlayPlay Means Putting the power of video into everyone’s hands. Growing within a culture that combines excellence, genuine care for others, and responsible transparency. Thriving in an international, passionate, and supportive team where every idea is heard, challenged, and can help reshape the way we work. Finding your place in an inclusive and committed work environment. Demonstrating resilience and strong determination. Missions Manage a Customer Portfolio (70–100 accounts in the commercial/scale segment). Build trusted, long‑term relationships with clients. Deliver a seamless customer experience across onboarding, training, adoption check‑ins, business reviews, renewals, and expansion. Drive adoption and engagement by monitoring usage KPIs and proactively coaching customers. Own retention and renewal outcomes for your portfolio and identify expansion opportunities. Advise customers on content strategy and deliver best‑practice resources. Lead workshops or webinars to upskill users. Contribute to strategic projects: improve internal processes, enhance customer education, and partner on initiatives that scale impact. Serve as the voice of the customer in the US market: share insights with Product, Sales, Marketing, and across the company. Requirements 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS. Proven ability to manage multiple customers, stakeholders, and priorities. Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion) and familiarity with CS tools. Bonus: experience in MarTech, media, or creative software industries. Fluent in English. About You Customer‑obsessed, seeking feedback to improve experience. Strong communicator with clear written, verbal, and virtual skills. Organized and proactive in fast‑paced environments. Creative and resourceful, bringing fresh ideas that drive customer value. Our Values Creative: We innovate freely and follow through with our ideas. User‑first: Our customers are at the heart of everything. United: We succeed together and support each other. Ambitious: We move fast, take risks, and adapt. Committed: We take ownership and give our best. Diversity & Inclusion PlayPlay fosters an environment that values diversity and inclusion. We are an equal opportunities employer and ensure the application process and workplace are welcoming for everyone. Additional Information Contract Type: Full‑Time Location: Paris (possible partial remote) #J-18808-Ljbffr
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