Technical Support L2 France
il y a 6 jours
Technical Support L2 France – Wallbox Chargers Present in 96 countries, Wallbox is dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. With headquarters in Barcelona and manufacturing facilities in Spain and the United States, we are a leading company in the market. The role We are seeking a proactive, hands‑on Regional L2 Services Engineer for France to be our key technical figure in the country. You will ensure operational excellence and maximize partner/installer satisfaction, providing advanced technical support for DC and AC charging solutions across the region. Responsibilities Advanced Technical Support & Troubleshooting – serve as the primary regional escalation point and own diagnosis and resolution of complex hardware, firmware, connectivity, and OCPP‑related issues. Perform deep log analysis and remote diagnostics to resolve cases efficiently and prevent repeat incidents. Support commissioning, maintenance, and troubleshooting to ensure maximum product uptime and service quality. Service Performance Improvement – work closely with the Customer Service Manager to identify service gaps and implement technical solutions that improve customer experience and operational KPIs. Document recurring issues and contribute to troubleshooting guides, known‑issue logs, and best‑practice materials. Strategic Escalation Management – manage and expedite regional technical escalations by coordinating with HQ Service Engineering (L3) and preparing clear escalation packages. Field Enablement & Partner Confidence – lead technical training, onboarding, and certification sessions for installers and service partners, providing expert guidance that increases confidence and reduces errors. Support critical deployments remotely and occasionally on‑site when needed. Documentation & Knowledge Management – maintain accurate technical documentation for the region and contribute to global knowledge bases. Requirements Minimum 3–5 years in Technical Support (L2/L3), preferably within the EV Charging / e‑Mobility industry. Proficient in AC/DC power systems, electrical troubleshooting, and reading wiring diagrams. Mandatory fluency in English (written and verbal). Proven ability to perform Root Cause Analysis (RCA) and provide practical, hands‑on solutions. Nice to have experience with Salesforce and ticketing systems for rigorous case documentation. Willingness and availability for travel within the assigned region for on‑site support. Benefits Hybrid work Health Insurance and life insurance Transport allowance Office in WeWork coworking space Car discounts & special advantages for EV owners Why Join Wallbox? If you’re passionate about the future of EVs, excited by new business development, and eager to be part of a thriving company at the forefront of the green energy revolution, we want to hear from you Please submit your resume in English. At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Wallbox Chargers by 2x. #J-18808-Ljbffr
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Technical Support Manager
il y a 2 jours
Paris, France Nova Biomedical Temps pleinNova Biomedical is hiring a **National Technical Support Manager (France)** in our** Regional Office location (France).** The **National Technical Support Manager**is responsible for: **Job Summary and/or Key Objectives**: - Responsible for coordinating all technical support activities related to all Nova products in the assigned geographical territory. -...
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Technical Support
il y a 2 semaines
Paris, France Ekoenergetyka Polska S.A. Temps plein**Ekoenergetyka** est le seul fabricant polonais d'infrastructures de recharge rapide pour voitures et bus électriques. Nous sommes une entreprise technologique et nos projets de R&D innovants permettent de développer l'électromobilité à l'échelle mondiale et de changer le visage des villes en introduisant le transport **zéro émission**. Nous avons...
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Technical Support Engineer France
il y a 5 jours
Paris, Île-de-France smartmicro Temps pleinsmartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in...
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Technical Support Engineer France
il y a 4 semaines
Paris, France smartmicro Temps pleinsmartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in...
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Technical Project Manager
il y a 2 semaines
Paris, France Support ! Temps pleinJob OverviewWe are seeking a meticulous and knowledgeable Certification Engineer to join our team. The primary responsibilities of this role include obtaining, interpreting, and communicating certification regulations and carrier requirements, developing and executing certification plans, conducting network and carrier acceptance tests, and providing...
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Lead Technical Support Engineer
il y a 2 jours
Paris, France Airship Temps plein**About Airship** Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required. Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of...
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Technical Project Manager
il y a 7 jours
Paris, Île-de-France Support Temps pleinJob OverviewWe are seeking a meticulous and knowledgeable Certification Engineer to join our team. The primary responsibilities of this role include obtaining, interpreting, and communicating certification regulations and carrier requirements, developing and executing certification plans, conducting network and carrier acceptance tests, and providing...
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Technical Support
il y a 5 jours
Paris, France Ekoenergetyka Polska S.A. Temps plein**Ekoenergetyka** est le seul fabricant polonais d'infrastructures de recharge rapide pour voitures et bus électriques. Nous sommes une entreprise technologique et nos projets de R&D innovants permettent de développer l'électromobilité à l'échelle mondiale et de changer le visage des villes en introduisant le transport **zéro émission**. Nous avons...
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Technical Support Specialist
il y a 4 jours
Paris, France Ecolab Temps plein**Job description** Within the Food & Beverage division of Ecolab France, we are looking for a new Technical Excellence Specialist to support the Food & Protein market. The local team provides solutions to the Food & Beverage manufacturers in France in relation with hygiene to help them addressing the biggest challenges and supporting the achievement of...
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Technical Support Specialist
il y a 1 semaine
Paris, Île-de-France EVEREC Temps pleinTechnical Support Specialist – France (Installers)Location:France (Hybrid / Remote)Contract Type:PermanentCompensation:€45,000 – €50,000 + BenefitsLanguages Required:French & English (both fluent)About the CompanyWe're partnering with a fast-growingEV charging and cleantech scale-upthat is transforming how electric vehicle infrastructure is deployed...
