B2B Customer Experience Specialist

il y a 4 jours


Paris, France Joivy Temps plein

B2B Customer Experience Specialist - CDI (h/f) Joivy FranceJoivy is a leader in coliving in France, founded in 2012, providing shared accommodation to students and young professionals with personalized premium services. Our GroupJoivy Group offers coliving, microliving, vacation, student housing, multifamily and coworking. The group has 450 employees, 21 offices across Europe, 50 destinations and 7 countries. Responsibilities Qualify and follow B2B customer requests post‑deployment, analyzing needs and defining necessary actions. Plan, coordinate and control service provider interventions ensuring deadlines, quality and clear communication. Animate and develop the provider network by sourcing new partners and supporting their skill development. Manage the full provider cycle: orders, quotes, invoices, negotiations, cost and deadline controls. Provide accurate reporting and regular communication: structured follow‑up after each intervention, sharing progress, risks and next actions. Follow and retain existing B2B accounts, offering personalized support and contributing to continuous improvement. Profile First experience (internship, apprenticeship or position) in client relations, project management, operational coordination or B2B environment. Fluency in French; good written and spoken English. Excellent interpersonal skills and clear communication at all levels. Proactive, solution‑oriented, able to manage multiple tasks simultaneously with rigor and organization. Autonomous, reliable, motivated to continuously improve customer experience and internal processes. Benefits Strong, motivated team with a solid collective spirit. Dynamic company culture with regular events. Two days of remote work per week. High‑quality health insurance. Restaurant vouchers of 9€ per day (Edenred). Location Boulogne‑Billancourt, Île‑de‑France, France Disclaimer: In Joivy we celebrate diversity, inclusion, equity and belonging. The entire selection process will be conducted in compliance with these criteria. By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy: https://www.joivy.com/it/business/privacy-policy-candidati/ #J-18808-Ljbffr


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