Customer Success Manager
il y a 2 semaines
OverviewCustomer Success Manager - LATAM - Paris - F/H/X - CDI at Partoo. Role focused on managing a LATAM client portfolio, driving adoption, renewal, and growth while collaborating with Product and Success teams.ResponsibilitiesMaintain satisfaction and provide ongoing support for LATAM clientsLead digital transformation efforts for networks of 15 to 100 points of saleMaximize adoption and usage of Partoo solutionsConduct quarterly reviews and annual strategic check-insDemonstrate value through rigorous, personalized project managementGrow and retain the portfolioManage a portfolio of ~70 SME clients in Latin America (average ARR €12–€15k)Ensure contract renewals and identify upsell/cross-sell opportunities (discovery, negotiation, closing)Develop action plans to improve Net Revenue Retention and reduce churnCollaborate with Product & R&D; relay customer feedback and bugsContribute to internal process improvements and transversal CSM projectsProfile / QualificationsCustomer-centric approach; actively seek client feedback and continuously improve their experience with the productMinimum 2–3 years in client portfolio management, ideally in a SaaS environmentExperience with renewal cycles and retention strategies; strong project management skills; able to manage multiple prioritiesDynamic, team-oriented, with excellent written and spoken communicationNative Spanish or bilingual French and EnglishRecruitment ProcessHR interview (remote, ~45 min)Case StudyDebrief interview with Team Lead CS (1h)Interview with Head of Customer Success Expansion (1h)Final interview with VP Success (about 45 minutes, ideally in office)CompensationSalary package is the total compensation (base plus variable). Variable is roughly 15% of the package.Legal & DiversityWith equal skills, this position is open to workers with disabilities or those considered disabled under Article L5212-13 of the French Labour Code. Partoo supports diversity and equal opportunity.We may use AI tools in parts of the hiring process to support, but final decisions are made by humans. If you would like more information about data processing, contact us. #J-18808-Ljbffr
-
Customer Success Manager
il y a 1 jour
Paris, France Genesys Temps pleinlocations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
-
Manager - Customer Success
il y a 2 semaines
Paris, France Freshworks Temps pleinJob Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....
-
Manager, Customer Success
il y a 5 jours
Paris, France Go1 Europe Temps plein**The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...
-
Customer Success Manager
il y a 3 jours
Paris, France SECUTIX Temps pleinSECUTIX is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...
-
Customer Success Manager
il y a 2 semaines
Paris, France Board Temps pleinAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI‑driven insights, customers transform complex, real‑time data into actionable intelligence. What’s been...
-
Customer Success Manager
il y a 3 jours
Paris, Île-de-France Tellent Temps pleinAs a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent's products and supporting their broader HR strategy.This role requires...
-
Customer Success Manager
il y a 2 semaines
Paris, France Prospectis RH Temps pleincette entreprise a lancé une plateforme SaaS qui permet aux distributeurs et aux marques de créer leur offre de seconde vie et de prendre concrètement le virage de l'économie circulaire. De grandes enseignes comme Boulanger, Leroy Merlin ou Decathlon font confiance à la plateforme pour opérer leur programme de rachat. **Rôle / Responsabilités** Au...
-
Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Witco Temps pleinWe're hiring: Customer Success Manager – Paris (Hybrid)AtWitco, our mission is clear: every living and working space around the world should deliver a seamless experience through a single all-in-one app — and we're building that solution today. To support this mission, we're looking for atalented Customer Success Managerto join our Customer Success team...
-
Customer Success Manager
il y a 2 semaines
Paris, France Layan Temps pleinJoin to apply for the Customer Success Manager role at LayanThis range is provided by Layan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeLe ProjetLayan est une société française qui a pour mission de réinventer l’expérience de travail des équipes RH leur permettant de mieux...
-
Customer Success Manager
il y a 2 semaines
Paris, France Elca Cloud Services Temps pleinNous recherchons une personne qualifiée pour rejoindre notre équipe Customer Success en tant que Customer Success Manager. En tant que Customer Success Manager, vous serez responsable des activités suivantes : Gestion de la satisfaction client et maintien du Net Promoter Score défini par la Direction, en assurant un suivi de proximité et en créant une...
