Business Segment Lead

🐼 Who We Are? At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone. We are empowering our members to live a longer and healthier life with a ‘one-stop health partner’ model seamlessly integrating insurance, prevention, affordable care access and well-being services. We are redefining healthcare by being both a health insurer and a provider, creating the most member-centric experience in a vast market. We go above and beyond for our members and companies to overcome the day-to-day health obstacles and our product is built to address the biggest pain points they face. With Alan, you’re never al We partner with 30,000+ companies, with 700K+ members, and cumulate €500M+ and growing ARR. The team is 600+ people, and we operate in France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. 🤘 How we do it ? People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility. Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically. ⭐️ The Business Segment Lead role ⭐️ We have segmented the French market in several business segments, each of them corresponding to a category of clients (whether by size, or industry). The role of a Business Segment Lead is to reach market leadership in their segment, profitably. To succeed, this person will have to (1) articulate a vision for their segment (including what a differentiated customer experience looks like), (2) define priorities and ensure they get appropriate resources to deliver and (3) facilitate or ultimately make swift and principled decisions with imperfect information on their segment. This includes defining, for their segment: Market overview: size, competitors, customers’ pain points and needs; Value proposition, positioning and offer (incl. pricing): what makes us differentiated from the market, and why people would pick us; what is the best product range to become the leader on this segment; at what price; Go-to-Market strategy/distribution: channels, sub-segments, stakeholder management; renewal and expansion strategy (account management); P&L ownership: segment P&L (number of employees, average premium, average gross margin, and associated costs); Translating market insights into business decisions (including product tradeoffs) The Business Segment Lead constantly and iteratively builds the case on the return on investment of extra or less resources allocated for the segment. The Business Segment Lead will closely work with all the different teams involved in the success of the segment (Product, Insurance, Sales, Marketing), including other industry leads (especially as Enterprise is somewhat industry agnostic) to build knowledge, share their needs, and create alignment around a long-term value plan. At Alan, we operate with distributed ownership. A person who is accountable ultimately owns and stands by the decisions being made in their area of accountability. Being accountable doesn't mean being able to dictate decisions. Zoom on the Tech & Services Segment The Tech & Services segment is Alan’s historical core market and still represents today a significant share of our customer portfolio (~30%+ of the French business). It is also one of our most profitable segment and is therefore critical to the company’s profitability plan We have reached significant market share in the start-up & SaaS sub-segment and are building momentum in the consulting sub-segment. The key to future growth will be to (i) extend our reach in new sub-segments of the market (engineering & design offices, accounting, etc.) whilst (ii) finding ways to address the long tail of the tech & consulting sub-segments Given the size of the customer portfolio a further challenge for this segment is to keep customers engaged and happy at Alan Over the next few years we will need to work on 3 main priorities Keep acquiring market shares notably by focusing on under-pernetrated sub-segments Maintain a high customer retention thanks to stellar service, innovative product differentiation & building strong relationships with key influencers Keep optimizing our acquisition efficiency Who are we looking for? Generalist profile, able to build a 360 view of their segment, combining business sense and a strong understanding of product considerations Prior experience leading a business (product category, business segment, etc.) Exceptional ability to communicate effectively with senior leadership and align multiple stakeholders in a collaborative way Critical thinking, problem solving skills and deep analytical rigor. Able to craft clear recommendations/strategies in spite of complexity/uncertainty Ability to get their hands dirty / self-starter Fluency in English & French (must-have) At least 7 years of experience #J-18808-Ljbffr