Director, Strategic Capacity Management Business Partner

Join to apply for the Capacity Business partner role at Mastercard Overview Mastercard Services is a strategic growth engine, delivering differentiated, data‑driven solutions that help clients scale and succeed globally. This agile team is responsible for end‑to‑end solutions for a diverse global customer base, including consulting, loyalty and marketing programs, test‑and‑learn experimentation and data‑driven information and risk management services. Within the Services organization, the Client Services (CS) organization delivers products and solutions to clients, and the Client Services Strategy and Operations group (S&O) focuses on improving the overall efficiency of Client Services. We are seeking a dynamic and experienced professional to join our team as Director, Strategic Capacity Management Business Partner. In this pivotal role, you will partner with Product, Sales, and Client Services teams across global and regional markets to translate strategic demand forecasts into actionable capacity plans, champion data‑driven decision‑making and ensure scalable, efficient, and cost‑effective delivery. Your work will directly influence how resources are deployed to support strategic priorities, enabling Mastercard Services to meet its growth objectives. Key Responsibilities Partner with Product, Sales, Client Services and Finance teams across global and regional markets to influence strategic decisions and collaborate with senior stakeholders. Lead the analysis of current and future capacity requirements based on capacity drivers, business forecasts, market trends, and operational demands. Orchestrate end‑to‑end decision workflows to ensure full alignment across stakeholders. Collaborate with cross‑functional teams to assess capacity constraints, identify improvement opportunities, and develop actionable plans to optimise resource utilisation. Establish and maintain performance metrics and KPIs to evaluate capacity utilisation, efficiency, and effectiveness. Provide strategic guidance and recommendations to senior leadership on resource allocation, investment decisions, and capacity expansion initiatives. Foster a culture of accountability, innovation and collaboration within the capacity planning function and across the organization. Drive continuous improvement initiatives to enhance capacity planning processes, tools, and methodologies. Lead a high‑performing team, cultivating strategic thinking and operational excellence. All About You Proven track record of success in developing and implementing capacity planning strategies or advanced data‑driven processes in complex, fast‑paced environments. Strong analytical skills with the ability to translate data insights into actionable recommendations and strategic initiatives. Strong business acumen and consulting mindset. Excellent leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels. Team‑player mindset, partnering within cross‑functional teams. Expertise in Excel and comfortable with data tools such as Alteryx, Airtable, Power‑BI or Tableau. Demonstrated ability to drive results, manage multiple priorities, and thrive in a dynamic, evolving environment. Experience in professional services organisations is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information and networks come with an inherent risk to the organization and it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority level Director Employment type Full‑time Job function Business Development and Sales Industries Financial Services, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr