Senior Customer Success Manager
il y a 1 semaine
Bellamy est le 1er coach IA qui aide les Talents dans leur recherche d'emploi. Aujourd’hui, nous accompagnons une belle startup SaaS spécialisée dans l’orchestration de campagnes CRM sur WhatsApp, un canal qui explose. Dans un contexte d’hyper-croissance et d’arrivée de grandes marques, l’équipe CS se renforce et recherche un Senior Customer Success Manager / CRM Manager capable d’accompagner un portefeuille de comptes clés du retail/e-commerce. Présentation de l'offre : Le rôle demande un vrai équilibre : pilotage stratégique, conseil CRM, exécution opérationnelle, et relation de confiance avec des équipes marketing seniors. On attend quelqu’un qui a déjà fait au sein d'une agence ou avec un SaaS/éditeur du secteur, pas quelqu’un qui “a envie d’apprendre”. Vous accompagnez un portefeuille de PME, ETI et Grands Comptes dans l’exploitation avancée de WhatsApp comme canal CRM. Vos responsabilités : Gérer et développer un portefeuille de clients (PME/ETI/Comptes clés). Définir les stratégies CRM multicanales et accompagner leur mise en œuvre. Élaborer des plans de compte et partager les insights clés. Piloter la satisfaction, la rétention et l’expansion (upsell/cross-sell). Suivre les KPIs clés : utilisation plateforme, engagement, ROI, perf campagnes. Travailler en proximité avec les équipes Produit, Tech et Data. Profil recherché : Pré-requis 3 à 5 ans d’expérience en Customer Success / Account Management dans une agence, un SaaS CRM ou éditeur d’outils d’engagement. Gestion d’un portefeuille de 10 à 30 clients PME/ETI, idéalement retail / e-commerce. Maitrise des canaux CRM : email, SMS (campagnes, scénarios, segmentation, reporting). Analyse de donnée, reporting, insights Rigueur opérationnelle, organisation et autonomie Posture de conseil forte mais pragmatique Communication claire, orientée impact Aisance relationnelle, fiabilité, sens du service Télétravail partiel Transports pris en charge Rémunération : 60 000 - 70 000 € HT / an #J-18808-Ljbffr
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Senior Manager, Customer Success
il y a 3 jours
Paris, France Freshworks Temps pleinA leading software company in Paris is seeking a Senior Manager of Customer Success to lead their European team. This role focuses on ensuring Enterprise and Mid-Market customers achieve success with the company's solutions. The ideal candidate will have over 8 years of experience in Customer Success within SaaS and at least 3 years in a leadership position,...
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Senior Customer Success Manager
il y a 2 jours
Paris, France Basware Temps pleinAs a **Senior Customer Success Manager**, you will be part of the Basware Customer Success organization focused on our Strategic accounts. The role of Customer Success is to provide services that help Basware customers adopt, optimize, and accelerate the benefits of their Basware solutions and services. This position, based in our Paris office, offers the...
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Senior Manager Customer Success
il y a 3 jours
Paris, France Freshworks Temps pleinCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...
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Senior Customer Success Manager
il y a 3 jours
Paris, France AB Tasty Temps pleinSenior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastySenior Customer Success Manager - France - M/F/DJoin to apply for the Senior Customer Success Manager - France - M/F/D role at AB TastyReady to shape the future of digital optimization with a global leader in AI-powered...
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Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Enfuce Temps pleinAbout the Role:As a Senior Customer Success Manager, your mission will be to lead strategic customer relationships, maximise account growth, and serve as a trusted commercial advisor to our most valued customers. You will take ownership of a portfolio of high-value, often complex accounts, ensuring customers realize maximum value from our solutions and...
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Customer Success Manager
il y a 2 semaines
Paris, France Shipup Temps pleinJob Overview Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. That’s why we enable brands to take control of the most volatile part of the customer experience –the post-purchase– so they can increase brand loyalty and reduce support costs. Department: Client SuccessLocation:...
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Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.This position is offered under a CDD (6 months fixed-term contract).Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in...
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Senior Customer Success Manager
il y a 2 semaines
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world,...
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Senior Customer Success Manager
il y a 7 jours
Paris, Île-de-France CXG Temps pleinWe are growing We are currently looking to hire a Senior Customer Success Manager for our office in Paris, where you will be based.Who we areFounded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world,...
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Senior Customer Success Manager
il y a 3 jours
Paris, France Algolia Temps pleinJoin to apply for the Senior Customer Success Manager role at Algolia At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests – four times more than Microsoft Bing, Yahoo,...
