Global Head of Level 3 Customer Service
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Vestiaire Collective is seeking a Head of Level 3 Customer Service to lead expert and escalation teams in Paris and New York. You will resolve complex customer cases, derive root-cause insights, and drive cross-functional improvements to the customer experience.
You will report to the VP of Customer Service and play a hands-on leadership role, developing an international team of eight and strengthening the Level 3 operating model with strong judgment, empathy, and collaboration.
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