Expert Consultant Customer Insights

OverviewBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG helps clients with total transformation, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise to spark change. BCG delivers solutions through management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.Practice AreaBCG’s Marketing, Sales & Pricing Practice uses deep customer insight and data, tools & analytics to inspire thinking in marketing, sales and pricing. We help digitally transform how clients go to market and generate value. The foundation of our success is value creation for leading-edge clients: double-digit revenue growth and margin expansion. We invest in programs and tools, including MSP Catalyst (our flagship software platform), Center for Customer Insight, and partnerships with Google and Digital Academy, plus Customer Analytics solutions. The MSP leads digital go-to-market transformation and offers solutions on personalization, digital marketing, next generation sales and customer journeys. We are recognized for deep commercial capabilities across B2B and B2C, globally.What You'll DoYou will be a core member of a case team with diverse professionals to advise clients on strategic decisions from portfolio strategy to growth opportunities and acquisition assessment. The team will rely on your expertise to gain a deep understanding of consumers and deliver impact. ResponsibilitiesDirect Client Engagement and Support — use a range of methodologies (qualitative, quantitative, social listening) and lead the insight module to deliver actionable insights for business decisions.Together with the project team, lead client discussions to scope, design and analyze the research.Proposal Development Support — drive client proposal development by assisting in creating materials and participating in the selling process. As an Expert, lead research plans and outline BCG’s capabilities in the Center for Customer Insight domain.Intellectual Capital Development — contribute to broadening and deepening the firm's knowledge base: improving proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. Develop state-of-the-art tools with BCG’s Consumer Knowledge Team; support growth of CCI through case execution, client development, and IP/product creation.Vendor Management — advise on selecting and managing external research vendors and help the CCI Operations team validate/improve external relationships.Our Expert Consulting TrackThe Expert Consulting Track (ECT) is vital to BCG’s ability to meet clients’ demand for deep expertise and advanced technical capabilities. Experts deliver impact for complex client challenges, focusing on thought leadership, commercial capabilities, and intellectual property assets. Experts work as part of multidisciplinary teams to bring the “best of BCG” to clients, often coming from industry, academia, or specialized consulting.What You'll BringMinimum 5 years of industry and/or consulting experience with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in marketing or consumer market research organizations).Experience in developing and executing research plans combining qualitative and quantitative methods.Experience using quantitative and analytical skills to generate insights that inform business strategy. Familiar with AI/GenAI tools applied to consumer analytics and insights generation.Familiarity with survey data analysis, quantitative modeling, and interpreting data to create commercial recommendations.Be pragmatic, solution-oriented, and possess strong business acumen to tackle challenges and deliver results.Ability to translate complex business challenges into actionable consumer research solutions to drive strategic decisions.Interpersonal skills to partner with executive management as they implement a new vision and enable leadership to drive change within organizations.Excellent verbal and written communication skills in French and English, with strong presence and leadership abilities.Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected by law. BCG is an E-Verify Employer. For more information on E-Verify, please see the company policy. #J-18808-Ljbffr