Lead Customer Insight

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar
- I**ntegrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

**Mission**:

- Join us as the **Lead of Customer Insight to spearhead the transformation of Qonto’s approach to customer knowledge. **You will be the architect behind centralizing, analyzing, improving and deploying actionable insights that will shape the future of our products and strategies, enabling Qonto to maintain its position as a leader in the fintech sector.

‍‍ **As a Lead of Customer Insight at Qonto, you will**:

- **Lead the creation and execution of a comprehensive roadmap **to centralize and valorize customer insights across the organization over our 4 markets.
- **Build and mentor a team** dedicated to extracting, analyzing, and communicating customer and prospects insights.
- **Foster collaboration with key departments **including Product, Marketing, Sales, and Strategy to ensure insights inform decision-making and strategy.
- **Implement and optimize tools and processes **for efficient customer insight gathering, analysis, and distribution (Chattermill, Refiner) and increase its usage accross Qonto through trainings.
- **Champion a customer-centric culture**, influencing product development and marketing strategies through actionable insights and recommendations.

**What you can expect**:

- **A dynamic and ambitious team** focused on revolutionizing the finance industry for SMEs and freelancers.
- **The opportunity to build the Customer Insight function from the ground up**, with significant investment and support from senior management.
- **Access to state-of-the-art tools and methodologies** for customer insight and data analysis.
- **A culture that values strategic thinking, data-driven decisions, and cross-functional collaboration.**

**The chance to make a tangible impact** on the company’s strategy and product development.

**About your future manager**:

- **Their background**: You will directly report to Marion, our Global Marketing and Comms Director. After almost 12 years within marketing consulting and and within fast-paced and international Tech companies, Marion has a proven track record in defining and executing successful marketing strategies & rebranding for companies such as Trainline and The Fork ;
- **What they can bring to you? **With her experience and passion for building love brands, Marion brings a wealth of experience from her previous roles, but most of all create a structured and creative environment for her team to grow and achieve the best results they can.

**About You**:

- **10+ years of agency and in-house experience in consumer research or analytics**, with a proven track record in a leadership role.
- **Demonstrated ability to drive 360° research knowledge and insight-driven strategies** within a large-scale organization.
- **Exceptional analytical skills**, with experience in statistical methods and data analysis tools to draw business-relevant conclusions.
- **Strong project management capabilities**, able to lead multiple actionable and pragmatic initiatives simultaneously to enhance the business.
- **Excellent communication and collaboration skills**, able to influence across departments and levels, with the ability to federate and drive energy.
- **Fluency in English required**, additional languages are appreciated.
- **Location and Remote Work**:Based in Paris or fully remote with regular visits to the office.

**Perks**

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in every country to welcome you anytime you want (France, Germany, Spain, Italy and Serbia);
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiativ