Customer Education Project Manager

OverviewAre you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision? Then Pennylane is the right place for you.Our visionWe aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.About UsPennylane is one of the fastest growing Fintechs in France (and soon to be in Europe). In 5 years of existence, we’ve managed to:Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountantsRaise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much moreGrow from 7 cofounders to 900 happy Pennylaners; we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on GlassdoorBuild an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of EuropeEarn the trust of thousands of customers and accounting firms and obtain outstanding ratingsAlready more than 700,000 SMEs and over 5,000 accounting firms use Pennylane in FranceContextPennylane has launched an innovative certification program aimed at recognizing the expertise of Pennylane users and partners. This program addresses several strategic objectives:Current certifications:Pennylane Accounting Interface Certification: validates complete mastery of Pennylane's accounting interface.Electronic Invoicing Specialist Certification: expertise in electronic invoicing and regulatory compliance.Benefits and outcomes:For certified users: official recognition of their expertise, diploma that can be showcased on LinkedIn.For Pennylane: improved product adoption, reduced customer support, creation of qualified ambassadors, competitive differentiation.For accounting firms: trained and certified teams, quality assurance for their clients, optimized platform usage.In parallel, we are deploying an accreditation program for our partners (freelancers, integrators, trainers), which requires a complementary approach with adapted evaluation criteria and differentiated partnership levels.Technical infrastructure: Exams are administered through Pennylane Academy, our integrated training platform (LMS).Main MissionYou will orchestrate our Credentialing strategy. You will develop various credential programs to validate user and partner expertise, boost product adoption, and ensure partner service quality.Key ResponsibilitiesConsolidation and Optimization of Existing Certifications (20%) (Audit and continuous improvement of current certifications: Accounting Interface & Electronic Invoicing; Regular updates of exam content in collaboration with product teams and the content team; Process and renewal management: technical management of certification delivery with LearnWorlds and Certifier.io tools, user experience improvement, validity period definition, recertification process, automated alerts; Marketing activities: events with Key Accounts or during Pennylane events in collaboration with the Marketing team; Support management: respond to requests from users and front-line client teams).Certification Roadmap Management (30%) (Definition and prioritization of new certifications based on user needs; Feasibility study: demand analysis, ROI, resources; Development coordination with the Education team for exam content creation; Beta-test management before large-scale deployment; Competitive intelligence on certification programs in the sector and SaaS industry)Credentials Strategy (30%) (Partner accreditation program: definition of levels, eligibility criteria, benefits; Define and implement micro-credentials and digital badges; Creation of credentials pathways: articulation and interdependence between badges, certifications, and accreditations; Integration with Pennylane Academy: seamless integration between online training (courses and pathways) and credentials)Cross-functional Collaboration & Analytics (20%) (Coordination with Education, Partnership, Marketing, Product, and Partner Success teams; Freelance management and external providers for content creation; Lead regular internal communication with key stakeholders; KPI monitoring: data tracking, certified directory, reporting for data analysis)KPIs: Number of certifications issued per month/quarter; Number of LinkedIn shares; Exam success, completion rates and CSat; Resolution time for certification-related tickets; Successful launch of the Partner Accreditation ProgramRamp up / Probation Period Expectations: Month 1 - audit of existing certifications, mastery of tools (LearnWorlds, Certifier.io), understanding of product roadmap; Month 3 - autonomy on Run (support, maintenance), optimize processes, deliver Partner Accreditation action plan; Month 6 - launch of new certifications and Accreditation Program.Desired ProfileMust haves: Solid experience in cross-team project management; Experience or training/certification, ideally in a SaaS environment; Expert with learning software, such as LMS or credential management tools; Strong ability to define KPIs and analyze performance data; English and French proficiency; Autonomous and structured with a deep sense of ownership and curiosity.Desired experience: Startup/scale-up environment in rapid growth; Lead projects with instructional design aspects; Knowledge of the accounting/financial sector or B2B SaaS.Recruitment ProcessFirst talk with Florine, Talent Acquisition - 30'Interview with François, Senior Education Program Manager - 45'Case study with two team members - 1hFinal Interview with Simona, Head of Education - 45'What we do to make your work life easier25 vacation days paid by PennylaneCompetitive compensation packageCompany sharesHome workspace budget and coworking monthly allowanceGymlib access for wellnessBusuu for language learningLatest Apple equipmentRemote-friendly with Europe-based location flexibilityRegular company eventsIf you are based in France, you will have a French contract following French regulation on top of additional perks: 6 to 12 RTT, 5 weeks PTO, lunch credits (Swile), Alan Blue healthcare cover and events in cities where Pennylaners are present. We are working on providing those advantages to people outside France as well, but it can be more complex depending on country.Who are we looking for?To thrive at Pennylane, you need:To speak English (level is assessed and appreciated according to the department you’re applying to)To be energized by an ever-shifting work environmentTo be highly collaborativeSufficiently experienced to prioritize business-led actions on their day-to-day activityWe know that some people are less likely to apply than others if they don’t meet the full list of criteria. If you’re hesitating, we encourage you to apply. We fully embrace diversity, equity and inclusion and are committed to equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits. We may use AI tools to support parts of the hiring process, but final decisions are made by humans. For more information about data processing, contact us. #J-18808-Ljbffr