Partner Success

OverviewFrance is also paradise on earth for public transportation nerds — no surprise, considering it’s where they invented the bus. As the first member of our service delivery team focused entirely on France, you’ll acquaint yourself with the local mobility terroir, memorize the infinite acronyms (AOT AOM IDFM RATP SNCF) down to the letter, develop relationships with our growing stable of potes (like Keolis, Linead, Azalys, Pays de la Loire, SITAC, and others) and establish Transit as the premier cru of partners for all things “mobilité” in France.By making those partners stronger, whether by unlocking better transit ETAs for their riders, tracking diversions big and small with automatic detour detection, by improving rider satisfaction scores via rider surveys, or enriching partner’s web trip planners, apps, and internal tools with our suite of APIs, we’ve become the trusted associate of 180+ transport companies across the world, and the trusted app of millions of daily riders.Now, with you in the booth, we can help our French partners get even more out of their relationship with Transit. You’ll be on the phones, on the emails, and on the TGVs, building close relationships with operators and AOM partners, and championing their voice within the company. You’ll make sure no question, concern, or suggestion is left unanswered — in a single week, you’ll chase down answers to API issues, GTFS data bugs, operational snags (e.g., when a system is snagged by a strike or disruption), and be the trusted ambassador for Transit in the Hexagon.Sound like a plan? Merveilleux Here’s what we need on your end…ResponsibilitiesYou’ll help get new French partners on the train, and keep it moving. France is one of Transit’s fastest-growing markets — our partners range from small regional authorities operating buses for a few thousand people, to large, multi-region giants that help millions of people get around. You’ll make sure each partner feels at home at Transit and own these relationships. From the intricacies of onboarding, to sharing best practices, to day-to-day relationship maintenanceMake sure your partners are well supported: you’ll be their first line of defense for issues, and their trusted confidant for feature requests, questions, concerns, and partnership improvementsMake partners love us: you’ll use regular calls, emails, and visits as a way to build rapport and trust, and develop a sixth sense for anticipating issues — ones that Transit’s software can solve before anyone elseKeep partners informed: you’ll develop a mastery of our features and enterprise tools (including our unreleased ones 🤫). You’ll know each of our French partner’s core strengths, areas for improvement, and how Transit might be able to speed improvements alongBe our eyes and ears for France: you’ll share insights on operational challenges, anticipate needs, and recommend solutions that set us up for successful long-term partnershipsEducate various partner teams (marketing, IT, operations, etc) and make it easy for them to help themselves. You’ll hold our French partners by the hand whenever it’s necessary, in order to get them up to speed, share best practices, and answer their frequently-asked questionsDevelop strong ties across Transit’s organization, particularly with our user support team, communication people, GTFS fanatics, and web/mobile devs, so we can resolve technical and non-technical challenges with speed and aplombAs time allows: pitch in on needs for emerging French and European markets. This may involve setting up pilots, attending the occasional conference, hunting down RFPs, giving presentations, etc.Be the voice of our partners within the company The service delivery team is responsible for amplifying the ‘Voice of the Customer’ within Transit. Your role will make you the voice of some VIP customers (e.g. a transport authority’s Director of Marketing, or Head of Customer Experience). You’ll champion French partner needs in internal discussions, and be Transit’s eyes and ears for strategic developments within partner organizationsQualificationsAt least 5 years in B2B or B2C support, customer success, account management, consulting, and/or the gumption to convince us that you’d be great for the job. Preference for someone with public transport experience, be it at an authority, or elsewhereWe’re looking for someone who is a self-starter and can manage their own workload with minimal supervision. The ideal candidate will be highly-highly organized, and able to prioritize tasks effectively to meet deadlinesYou can read rooms, chat up the right people, convince them to tell you what they really thinkYou’re an empath attuned to the highs and lows that folks around you are feeling, with a knack for knowing when (and how) to helpYou’re passionate about teaching, explaining, and presentingExcellent written and verbal communication skills in French, and professional fluency in English (~B2 level) so you can work with Transit partners who aren’t based in France or QuebecTech-savvy: you aren’t a programmer, but you also don’t have a problem grokking Transit’s various bells and whistlesYou’re not afraid of Excel or playing around with data, graphs, and chartsPassion for urbanism: you love exploring cities by foot and by bike, you can navigate your city’s public transit system without a map, and you believe free parking should only ever exist on a Monopoly boardYou’re in France Ideally based out of Paris or Bordeaux (our employees have a small but mighty presence there)💯 Would be nice ifPolyglot The more languages you can speak, write and understand, the betterStartup experience: at Transit, life comes at you fast. You’ll have to work well under uncertainty, imperfect information, and goal posts that will occasionally shiftYou have experience working in the public sector or with government partners. (You don’t need to have worked at a transit authority or operator, but it would be a giant plus.)Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to applyCompensation and benefits€40,000 - €50,000 per year, based on experienceStock optionsFour-day work week at full-time salary (yes, you read that right)Apple laptop and equipmentA training and development budgetGenerous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehowSpend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…Communal lunch-and-learn with free food in the office each weekPublic transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you use, feel free to include that in your application email.And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.How to applySend your resume to jobs+partnersuccess@transitapp.com along a quick summary of who you are and why you’re interested in the role. We look forward to meeting youPS: When you apply, let us know how you heard about the position Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.PPS: Unfortunately, we don\'t accept in-person applications or singing telegrams. Make your application sing insteadWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr