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Customer Success Manager
il y a 3 semaines
Who is the company and context?
We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.
What will I be doing?
As a Customer Success Manager H/F, your responsibilities will include:
Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term retention;
Collaborate with Sales to Unlock Growth through cross-selling, identifying new opportunities or needs, etc.;
Build Meaningful Partnerships by fostering trust and strong relationships with customers;
Partner with Internal Teams to address concerns, minimize risks, and ensure a seamless, customer-focused experience;
Share Best Practices and Insights while fostering engagement through diverse methods such as events, regular catch-ups, etc.;
Continue Developing Your Knowledge of the market and the platform;
Demonstrate a Solid Understanding of Financial Processes to support customer success;
**Be Proactive**: Pay attention to details and actively listen to customer needs.
What kind of skills and background will I need to have?
With a background in engineering or a Master’s degree in finance and/or information systems (BAC+5), you have 5+ years of professional experience, including 3+ years in a similar role. Ideally, you have a solid understanding of financial processes.
You demonstrate a true entrepreneurial spirit, are rigorous, reliable, and possess excellent communication skills. Fluency in both English and French is required.
If you are highly motivated to join an international client, are passionate about client management and relationships, this role could be yours
How do I apply?
Who we are?
