Care Expert

Care Expert - Belgium 🇧🇪 Join to apply for the Care Expert - Belgium role at Alan. 6 days ago – be among the first 25 applicants. Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We’re building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system, creating the most member‑centric healthcare experience. We partner with 35K+ companies of all sizes, serve more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people, still growing, operates across France, Spain, Belgium, and Canada. 🔍 YOUR MISSION Helping our members – Your first mission will be to deal with members’ requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. Improving Alan – As a User Care Expert you’ll work on projects next to answering members. You’ll help implement better processes and tools, analyse what you see, identify areas for improvement and suggest solutions. Grow and learn – We’re dedicated to learning. You’ll become an expert in healthcare and insurance and help new members of the great healthcare team. Pioneering – The Belgian care team is still small but growing quickly. You’ll build, nurture and enhance our care team on a daily basis. ✅ YOU WILL BE A GOOD FIT IF YOU: Have 2+ years of experience in a customer‑support role, education or communication. Are bilingual English + Dutch. Have a passion for caring for members and solving their problems. Love written communication. Are comfortable with computers and technology in general. Have a very empathetic mindset. Are motivated and entrepreneurial. Have an enthusiasm for teamwork, learning and teaching. Bonus points if you know how the Belgian healthcare system works – we will teach you if you don’t. Everything else you know is a plus We want a diverse team of experiences and backgrounds. 📌 Good to Know Full‑time role at the A2–B1 level range. Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise. The exam is covered by Alan. 🙌 Perks & Benefits Fair rewards – Generous equity packages complement your base salary. Flexible Office – Amazing office space at our HQ in Paris, sponsored co‑working hubs in Ghent, Brussels or Antwerp, or full‑remote with home office equipment sponsorship. All the tools you need – Top‑of‑range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones. Flexible vacation policy and working hours – Organize your time as you wish. Delightful healthcare insurance – Extremely comprehensive health insurance: 100% for you and your children, 90–100% for partners depending on your country (permanent contracts only). Transport – Use your own inspiration based on the Green mobility budget (for Senior level Alaners). Learning & Training opportunities – Highly flexible training policy, free books and budget to attend and speak at conferences. Personal growth through coaching – Every Alaner is paired with a dedicated coach from day one to maximise impact and nurture engagement. Parental leave – Extended parental leave for all new parents. Important note: we hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how under‑represented, should feel free to apply. If you identify yourself as a woman, research shows women often apply only when meeting 100% of requirements – this is just a guide, not a checklist. We’ll be thrilled to receive your application Additional Information Senior level: Mid‑Senior levelEmployment type: Full‑timeJob function: Health Care ProviderIndustry: Insurance #J-18808-Ljbffr