Deployment & Support Engineer

il y a 8 heures

Paris, France Gleamer Temps plein

# Deployment & Support Engineer## Gleamer is hiring## Job DescriptionAs a member of the Ops team, this position will provide you with an important role in the IT Healthcare Interoperability of our solutions. As a result, the Ops Manager must have a thorough understanding of the technical stack requirements in order to properly configure and deploy the components for efficient interoperability.**Main missions and responsibilities:*** Pilot all aspects of deployment projects for which you will be responsible.* Identify, plan and carry out the different deployment stages.* Organize and participate in meetings with customers and business partners to determine needs and assess interoperability feasibility.* Monitor Deployment KPIs, adapt processes, and increase speed/quality.* Address customer issues and ensure resolution, from opening to closure, including documenting action plans and coordinating with technical resources.* Update SalesForce with the information needed to track deployments and support tickets.* Gather customer feedback and suggest evolutions for new releases of our products.## Preferred Experience* Graduate degree in Computer Science or closely related field. You have significant experience in healthcare and information systems* Experience in technical support and deployment project management* Strong technical skills (e.g. remote control, VM, OS installation, script generation/editing)* Strong customer interaction skills and the ability to build positive relationships* Experience with networking configuration* Fluency in English (mandatory)* Knowledge of Spanish or Italian is a plus**It will be great if you are:*** Adept with RHEL, Docker-compose and some knowledge of cloud application architecture.* Knowledge and experience of Linux scripting tools and command-line utilities such as bash.* Experience with healthcare IT technologies like PACS, RIS, and familiarity with standards such as DICOM or HL7.* Contract Type: **Full-Time*** Location: **Paris*** **Possible partial remote**
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