Customer Success Manager

Join Us as a Customer Success Manager (CSM) – Smart Containers & Supply Chain Ready to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we’re seeking a highly skilled CSM to drive adoption, growth, and long-term success for our Smart Containers line of business. Why You’ll Love Working Here: As a key member of ORBCOMM’s International Sales team, you’ll act as a trusted consultative partner, deeply embedded within the client’s organization to understand their structure, priorities, KPIs, and decision-making processes. Your mission: help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement. This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth. Enjoy a hybrid schedule—combine a strong on-site presence to drive customer success with the flexibility to connect remotely from any of the following Alpine regions: Rhône-Alpes (France), Turin area (Italy), or Vorarlberg (Austria). What You’ll Do: Drive Measurable Customer Value & ROIDefine baseline KPIs and co-create ROI models tailored to container logistics and maritime operationsTrack and communicate progress, highlighting measurable outcomes and strategic improvementsIdentify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impactOversee governance and execution of pilot programs to ensure alignment with customer needs Leverage Deep Product ExpertiseDevelop expert-level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applicationsTranslate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimizationShare insights and best practices across accounts and internal teamsProactively identify expansion opportunities that enhance container operations and client success Act as an Embedded Client PartnerImmerse in customer environments to understand enterprise structure, workflows, and decision-making dynamicsBuild trust-based relationships with influencers and operational teams in maritime and container logisticsMap stakeholder ecosystems and monitor risk indicatorsAdvise customers on process optimization, KPI improvement, and maximizing platform utilization Collaborate Cross-FunctionallyPartner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experienceCapture customer insights and translate them into actionable feedback for product roadmap and service enhancementsSupport Sales in identifying upsell and cross-sell opportunities based on client needs and ROI analysis Engage and Communicate with ImpactPrepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operationsFacilitate strategic workshops and value discovery sessions with maritime and logistics stakeholdersCommunicate progress, risks, and recommendations with clarity and executive presenceKeep stakeholders aligned on priorities, success metrics, and roadmap execution Who You Are: You’re a strategic, consultative partner who thrives in complex enterprise environments and is passionate about driving measurable outcomes. You combine business acumen, technical aptitude, and relationship-building skills to deliver exceptional value. A Bachelor’s degree (MBA preferred) 5–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors Strong product and technical aptitude; ability to translate features into business outcomes Proficiency in Salesforce for CRM and case management Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis) Familiarity with advanced analytics and AI-driven solutions, and a commitment to ongoing digital and AI upskilling The ability to influence without authority and thrive in complex, matrixed environments A track record of crafting compelling, data-driven value narratives and delivering measurable ROI Exceptional stakeholder management and relationship-building skills, combined with strong communication and executive-level presentation capabilities Deep curiosity about customer challenges and workflows, paired with a proactive, resourceful approach to leading through ambiguity Flexibility to work primarily onsite to support customer engagement and operational needs Then we want to meet you About Us: At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process. #J-18808-Ljbffr