User Experience Researcher

User Experience Researcher (Bangkok-based, Relocation provided) Posted 2 days agoBe among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. We connect people to destinations and experiences with our millions of hotels, flights, and activities worldwide. Data and technology are at the heart of our culture, fueling curiosity and innovation. We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world‑class customer experience. You will help define the future of our products that reach millions of customers in a startup‑like environment. Work in the heart of Asia. This is an amazing opportunity to live in one of the most beautiful and visited cities in the world. The position is open to worldwide candidates and we will assist you with a generous relocation package to Bangkok. Qualifications Master’s Degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or related field 7+ years of relevant experience in consumer‑facing business domains Comfortable with planning, scoping, conducting, analyzing and communicating research Experience with qualitative and user‑centered design methods (individual/group interviews, diary studies, direct observation, think‑aloud usability testing, etc.) Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, statistical concepts, etc.) Experience evaluating, negotiating, and working with external research vendors Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data Critical thinking beyond business requests Great storyteller and communicator, able to speak fluently to business people, designers, engineers, and stakeholders in English Enjoy collaborative work in a dynamic, data‑driven, and creative environment Responsibilities Demonstrate critical thinking beyond explicit business requests Function independently in all operational research tasks Lead core end‑to‑end research activities – driving objectives, hypotheses, methodology, execution, analysis, and communication Judge research opportunities for importance, urgency, and impact Strong project execution while expanding breadth and depth of skills Apply both quantitative and qualitative research approaches, triangulating findings with others Use tools and inspection methods to quantify research value and efficiency Adapt well‑established methods and innovate new ones in collaboration with senior researchers Maintain knowledge of key software tools for surveys, diary studies, analysis Adhere to data compliance and ethics in all activities Drive cross‑discipline/department collaboration via research insights and activities Collaborate efficiently with other researchers and disciplines, with clear commitments when ownership is shared Communicate effectively, tailoring style to different audiences, concise and open to feedback Contribute to the research community by sharing work, coaching/mentoring researchers, and screening research candidates Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment is based solely on merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. #J-18808-Ljbffr