User Researcher

**Get to know us**

Do you want to help us shape the future of work and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you

PayFit is an intuitive cloud-based payroll and employee management solution for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK), supporting over 18000 clients.

Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:
**Care**

We genuinely care for others, whoever they are, whatever they think

**Excellence**

We aim to improve and achieve better results every day

**Humility**

Staying humble and exchanging transparent feedback helps us to grow and improve

**Passion**

We are the architects of PayFit´s success

A key part of our culture, and essential for our success, is also improving the **diversity** of our teams and building an **inclusive culture** where you can be yourself at work.

This is why our recruitment focuses on the skills you demonstrate and not only on your academic background or previous professional experiences. At PayFit, we understand that you can gain applicable skills through a variety of life experiences, and we are interested in knowing them, too.

**About the role**

We're looking for a **User Researcher Apprentice** to join our Design team and help us better understand the needs, behaviors, and expectations of our users. At PayFit, we design tools that simplify payroll and HR management for thousands of European companies. Your role will be to support our research efforts so we can create better, more impactful products.

You’ll work closely with product designers, product managers, and all product people doing user research to contribute to a user-centered product development process. You’ll also collaborate with our Design Ops team to help scale our research practices, improve our internal processes, and make research more accessible across the company.

This apprenticeship is a unique opportunity to learn how research drives design and strategy in a fast-paced SaaS environment while contributing to the foundations of a mature, design-led organization.

**What You’ll Do**:

- Help document processes, templates, and best practices for user research and design ops
- Collaborate with our Design Ops team to scale research capabilities and improve internal workflows.
- Assist in planning, conducting, and synthesizing user interviews, usability tests, and surveys.
- Support participant recruitment, scheduling, and incentive management
- Help analyze qualitative and quantitative data to uncover insights
- Learn how to identify patterns, key pain points, and opportunity areas
- Support the documentation and sharing of research findings across teams
- Keep an eye on AI trends and suggest new ways we could use AI to enhance our practice

**This job has been tailored for you if**

**You meet the following requirements**:

- You’re currently enrolled in a relevant program (UX design, psychology, sociology, HCI, etc.) and looking for an **apprenticeship (alternance)**
- You’re curious, empathetic, and love asking “why?”
- You have some basic knowledge of UX research methods and are eager to learn more
- You’re comfortable working in French and English (spoken and written)
- Bonus: You’re familiar with tools like Figma, Miro, Notion, or Typeform?
- You are curious and motivated to explore how AI can transform research and design workflows
- Located in Paris, with possibilities to enjoy our WFA policy
- You’re a team player with strong interpersonal, communication, and analytical skills
- You want to work in a dynamic environment with autonomy and on strategic topics
- Working remotely does not scare you, and video conferencing is no secret to you

**What you will learn with us**:

- End-to-end user research in a real product environment
- How to collaborate in cross-functional product teams
- How to turn user insights into actionable recommendations
- How to contribute to scale research operations and design process improvements
- How to balance user needs with business goals in product decisions

**What We Offer**:

- A supportive and experienced design team that values research and learning
- The opportunity to contribute to meaningful projects used by thousands of users
- A flexible and remote-friendly work environment
- Access to mentoring, design critiques, and personal development opportunities

**Hiring Process**

**1.**Discovery interview with our Talent Acquisition Specialist ( 30’)

**2.**Interview with Margaux, Lead User Researcher, and Damien, Design Ops Manager (45 mins)

**3.**Last interview with members of the Design team (30 mins)

**What we offer**

**Flexibility**:We believe that to produce your best wor