Customer Success Professional

il y a 4 semaines


Lille, Hauts-de-France Hornetsecurity Temps plein

{"h2": "Key Responsibilities", "ul": [{"li": "Provide exceptional support to existing customers, ensuring they get the most out of our services."}, {"li": "Regularly survey customer satisfaction and identify areas for improvement, resolving potential issues promptly and effectively."}, {"li": "Introduce new products to existing customers and collaborate with the sales team to drive customer success."}, {"li": "Act as the voice of the customer, ensuring their concerns are heard and addressed at Hornetsecurity, and providing valuable feedback to enhance our services."}, {"li": "Manage projects and work closely with the marketing team to develop and execute customer success campaigns that drive outstanding results."}], "h2": "Requirements", "ul": [{"li": "Hold a degree in marketing, advertising, communications, computer science, or a related field."}, {"li": "Have experience in a customer-facing role, preferably in the IT-technical field."}, {"li": "Possess excellent communication and problem-solving skills, with the ability to understand customer needs and requirements in detail."}, {"li": "Be proficient in both French and English, with the ability to communicate effectively with customers and partners."}, {"li": "Enjoy presenting and web meetings, with the ability to convince customers and partners of Hornetsecurity services."}, {"li": "Be a self-motivated individual with a passion for success, pursuing goals with enthusiasm and drive."}, {"li": "Possess strong organizational skills, with the ability to set priorities and manage multiple tasks in a fast-paced environment."}, {"li": "Be driven and ambitious, with a desire to work in a fast-moving, start-up environment."}], "h2": "Benefits", "ul": [{"li": "Enjoy a free space for innovation and independent action in a fast-growing international company with a promising future."}, {"li": "Benefit from short decision paths and flat hierarchies in an open work atmosphere."}, {"li": "Take advantage of personal and professional development opportunities."}, {"li": "Participate in our Temporary Employee Exchange Program, allowing you to work at our global office locations and explore the world."}, {"li": "Enjoy a home-office option and flexible working time."}, {"li": "Dress casually and comfortably, with no dress code restrictions."}, {"li": "Enjoy delicious coffee, tea, soft drinks, and fresh fruits every day for free."}, {"li": "Receive meal vouchers worth €10."}, {"li": "Benefit from 100% coverage of public transportation costs."}, {"li": "Enjoy unlimited access to the UDEMY training platform."}, {"li": "Participate in team events, such as Laser Tag, Escape Room, or nights out together."}, {"li": "Enjoy unlimited contracts, with the opportunity to grow long-term with our company."}], "p": "At Hornetsecurity, we're passionate about IT security and committed to delivering exceptional services to our customers. With our Cloud Security Services, we secure data and communication for tens of thousands of companies in over 120 countries. We employ over 600 people at international locations, including the USA, Spain, France, and South America, and work with more than 12,000 partners worldwide. We're among the 50 fastest-growing technology companies in Germany, and we're looking for talented individuals to help us enhance our growth and create a positive corporate culture."}


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