Assistant Manager
il y a 1 semaine
Job Summary:
We are seeking an experienced and skilled Assistant Manager to join our Front Office team at Pullman Bunker Bay Resort. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the Front Office, ensuring exceptional guest service and satisfaction.
Key Responsibilities:
- Assist in the management of the Front Office team to achieve a reputation as a market leader in service.
- Manage and coach the Front Office team to provide personalized, high-quality services to guests.
- Supervise lobby services, including car parking and portering, to ensure efficient guest arrivals and departures.
- Ensure public areas are clean and well-presented, with regular monitoring.
- Handle all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest's full satisfaction.
- Work closely and successfully with all other departments to help achieve total guest satisfaction.
Requirements:
- Previous experience working in a hotel or resort.
- Excellent communication skills.
- A true hospitality professional dedicated to providing customer service excellence.
- Strong leadership skills with the desire to lead by example.
- Flexibility to work various shifts, including weekends and public holidays.
What We Offer:
As a member of the Accor team, you will be entitled to generous benefits and esteemed training programs. Annual Salary is $73,707.
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