Senior Salesforce Administrator

il y a 1 semaine

Paris, Île-de-France Contentsquare Temps plein
About the Role

We are seeking a highly skilled Salesforce Administrator to join our Systems and Tools team at Contentsquare. As a key member of our team, you will be responsible for the delivery of Salesforce projects, managing development, administration, and testing throughout the development, testing, and support phases.

Key Responsibilities
  • Manage day-to-day operations, communicate with key stakeholders to identify business needs, and integrate new functionalities.
  • Gather requirements for new business processes and spearhead best practice solutions through collaboration.
  • Document and communicate on the overall modifications and improvements brought to the CRM.
  • Participate in user support, manage operational requests, end-users analysis, and individual views, and troubleshoot issues.
  • Oversee the mass importation of new Salesforce objects (ie. cases) when necessary (Dataloader management).
  • Maintain Knowledge product structure and Documentation. Maintain a database for integrity and accuracy including cleaning and duplicate record management.
  • Administrating our Salesforce CRM and participating in developing new features and automation.
  • Maintain the full business funnel and technical from Lead to Close deal and integration of our tool set (Marketing automation platform: Hubspot, Salesloft, Zendesk, etc).
  • Work on key projects.
  • Optimize our CRM configuration and usage, its interactions with integrated apps.
  • Continuous improvement & maintenance of the tool according to business needs
Requirements
  • You have a Salesforce Administrator Certification, Advanced certification is a plus.
  • You master advanced Salesforce features: basics admin including Process Builders, Flows, Triggers.
  • You speak English fluently and if you know French that would be a bonus.
  • You have experience working in a SAAS environment.
  • You have demonstrated experience in Salesforce administration, doing implementation (AppExchange, Zappier or other Integration tool), configuration, customization, reporting and troubleshooting production issues.
  • You are always thinking of new solutions or ideas for the future, we are a team where new ideas are always welcome.
  • Basic skills in development is a plus (HTML, SF Apex code notions, Visualforce pages to maintain).
  • Strong reporting background and utilizing reporting tools.
  • You're able to adapt your speech to non-technical people (you'll support to write functional specifications).
  • You have experience working in a global team and understand the intricacies of communication across territories.
  • You like digging into new and existing Salesforce features.
  • Proactive and committed, you're also a hands-on person who's not afraid of doing the job by yourself to keep improving
Why Contentsquare?

We're humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done. We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact. Our clients, partners and investors love our industry-leading product.

We offer many benefits in various countries -- ask your recruiter for more information. We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.

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