Account Manager

il y a 4 semaines


Paris, Île-de-France Adyen Temps plein

About Adyen

At Adyen, we provide payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft. Our financial technology platform is engineered for ambition.

Our Team

We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. Our team is motivated to tackle unique technical challenges at scale and solve them as a team.

Why You Should Work with Us

As a critical part of our business, the Account Management team is responsible for managing relationships with innovative international merchants, covering multiple industries and channels. You'll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy.

Account Manager Role

As an Account Manager, you'll be responsible for delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. You'll work alongside a group of talented and driven Account Managers, and together, you'll develop customer relationships and drive commercial growth for your accounts.

Responsibilities

  • Collaboration: Work closely with other Account Managers and collaborate on many different accounts.
  • Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
  • Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
  • Project management: Prioritize and manage short and long-term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
  • Feedback: Serve as a feedback loop for your customers internally.

Requirements

  • Enjoy engaging others and developing strong working relationships internally and externally with customers.
  • Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry.
  • Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers.
  • Strong time management skills and constantly looking for ways to work efficiently.

Additional Requirements

  • You have 2-4 years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services).
  • This role is based in our Paris office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
  • You have full professional written and verbal proficiency in French and English.
  • Some domestic and international travel is required.

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