Senior Account Manager

il y a 3 semaines


Paris, Île-de-France Global Blue Temps plein

Job Summary:

The Senior Account Manager will be responsible for managing and developing assigned merchants portfolio for TFS, Payment and Post Purchase, and gaining assigned new business accounts. This role requires a genuine sales talent with strong results orientation, passion, and determination to reach sales targets.

Main Responsibilities:

  • Delivery of sales targets
  • Delivery of new business targets
  • Delivery of account specific contractual obligations
  • Coordination of Sell-out activities done by Performance Manager within assigned accounts
  • Cross sell Global Blue products to existing accounts
  • Account Plan preparation and Opportunity Pipeline management
  • Customer relationship management
  • Brick wall accounts against competitors
  • Monitor and manage debts level of assigned accounts and minimize bad debts exposure
  • Improve merchants knowledge and expertise with our services
  • Accurate use of CRM to plan, record, and report account specific activity
  • Ensure that all relative market and business information is transmitted to the organization in an updated, qualified, and transparent way
  • Implement specific action plan to develop the merchant business, best serve the clients

Main KPI's:

  • Net Commission for TFS and DCC
  • Media revenue o NC (Net Commission) / GC (Gross Commission) ratio
  • New business for TFS, DCC, and Media
  • Ageing
  • Cross selling to existing accounts

Relates to / cooperates with main Function interactions:

  • Country Manager, Sales Manager, Marketing Manager, IKAM, Merchant Support representative

Main cross-Function interactions:

  • DP, Media, Merchant Support, Legal

Background and Education:

  • Genuine sales talent with strong results orientation, passion, and determination to reach sales targets
  • 3-4 years' experience in account management, ideally in retail or financial services
  • Written and conversational spoken English
  • University graduate preferred

Specific skills and knowledge:

  • Self-motivated, customer-focused, and target-driven
  • Excellent customer relationship and management
  • Business acumen and commerciality with understanding of all stages of the sales cycle
  • Negotiation and influencing
  • Good written and verbal communication and presentation skills
  • Ability to sell the full products portfolio
  • Priority planning
  • Ability to use creative solutions to solve problems
  • Good knowledge of MS Office products
  • Ability to manage complex buying process
  • Project management in cross-functional team

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