Product Operations Manager in Paris
il y a 4 semaines
Company Overview:
The Tour Guy is dedicated to crafting a user-centric ecosystem that transforms the way travelers engage with destinations. We firmly believe that understanding our diverse cultures—both positive and negative—can enhance personal growth and foster unity among individuals.
Our mission is realized through meticulously planned travel experiences and impactful content.
Position Overview:
We are seeking a dependable and seasoned Product Operations Manager to oversee our guided tour services in Paris. The ideal candidate will blend operational excellence with a commitment to delivering outstanding client experiences. Strong leadership capabilities are crucial, as this role involves managing daily tours and guiding a team to ensure exceptional service quality.
Qualifications:
- Mandatory experience in E-Commerce
- Experience in Travel & Tourism is advantageous
- Minimum of 5 years in product management
- At least 3 years in managing product quality
- 3+ years in driving customer satisfaction initiatives
- Degree in Tourism, Hospitality, or Business Administration
Essential Skills:
- Fluency in both French and English
- Advanced proficiency in Excel (including PivotTables, LOOKUP functions, and Text Functions)
- Experience in developing branding materials
- Background in creating E-Commerce products or experiences
- Ability to organize photo shoots
Key Responsibilities:
Tour Operations Management:
- Lead a team responsible for tour execution and guide coordination, ensuring compliance with company standards and client expectations.
- Conduct regular quality evaluations to maintain service excellence and brand integrity.
- Efficiently manage tour schedules, bookings, and logistics through our CRM system.
- Identify opportunities for product enhancement and innovation based on customer feedback and market trends.
- Collaborate closely with stakeholders, including tour guides, local attractions, suppliers, and operational teams, to optimize service delivery and customer satisfaction.
Procurement and Logistics:
- Oversee the procurement of equipment, such as headsets, to ensure an optimal client experience during tours.
- Coordinate branding materials to ensure consistent representation of the company's brand across all platforms.
- Organize photo shoots with the Marketing Team at various iconic locations.
- Manage transportation logistics to guarantee seamless operations and customer satisfaction.
- Maintain relationships with suppliers, overseeing payments, contracts, and forecasting.
Performance Monitoring:
- Track key performance indicators and metrics to assess performance and drive continuous improvement initiatives.
- Supervise the recruitment and training of Tour Guides to ensure high-quality customer service and adherence to company standards.
Product Stakeholder Role:
- Act as a product stakeholder, representing the interests of both clients and the company in all decision-making processes and improvements.
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