Reservation Agent

il y a 10 heures


IssylesMoulineaux, Île-de-France Accor Temps plein
Be the Heart of Our Guest Experience

At Accor, we're passionate about creating unforgettable moments for our guests. As a Reservation Agent, you'll play a vital role in making our guests feel welcome and ensuring their stay with us is nothing short of exceptional.

What You'll Do:
  • Provide exceptional customer service, responding to all incoming correspondence and telephone inquiries within 24 hours.
  • Ensure accurate and timely processing of reservations, maintaining the highest level of professionalism and attention to detail.
  • Conduct daily audits to guarantee accurate details are recorded in each reservation.
  • Collaborate with our team to deliver a seamless guest experience, from initial inquiry to check-out.
What We Offer:
  • A dynamic and supportive work environment where you can grow and develop your skills.
  • Opportunities to work with a diverse range of guests and colleagues from around the world.
  • A comprehensive benefits package, including exclusive discounts and recognition programs.
  • Access to our state-of-the-art training programs, empowering you to excel in your role.
Who We're Looking For:
  • Minimum 2 years of experience in a similar position in an international luxury brand.
  • Proficient in English and strong communication skills.
  • Highly conversant with Opera Cloud and MS programs, with familiarity with Accor Reservations systems a plus.
  • Strong multicultural awareness and ability to work with people from diverse cultures.

We're committed to diversity and inclusion, and we welcome applications from talented individuals who share our passion for delivering exceptional guest experiences.


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