Agent de réservations

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

**Description de l'entreprise**

Accor est une entreprise leader dans l'hôtellerie et les services de voyage. Nous sommes connus pour notre engagement envers la qualité de service et la satisfaction de nos clients.

**Description du poste**

En tant qu'Agent de réservations (H/F/X), vous serez chargé de proposer une offre de services exceptionnels et attrayants aux clients. Vous serez responsable de garantir la meilleure sélection pour le client et les meilleurs profits à travers l'offre de services.

**Fonctions et responsabilités**

  • Proposer une offre de services exceptionnels et attrayants aux clients
  • Garantir la meilleure sélection pour le client et les meilleurs profits à travers l'offre de services
  • Recommander les équipements et services de l'établissement, et assister les clients et leurs requêtes
  • Effectuer les réservations, saisir la rooming list et la mise à jour des fichiers clients

**Compétences et qualifications**

  • Qualité de service client essentielle
  • Maîtrise du logiciel Opera ou équivalent
  • Bonne communication et capacité à gérer les conflits
  • Maîtrise de l'Anglais, la pratique d'autres langues est un plus

**Environnement de travail**

Vous travaillerez dans un environnement dynamique et professionnel, avec une équipe motivée et engagée. Vous aurez l'occasion de développer vos compétences et de vous épanouir au sein de l'entreprise.


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