Customer Service Coordinator F/H

il y a 4 semaines


AixenProvence, Provence-Alpes-Côte d'Azur, France Voyage Privé Temps plein

Description du poste

Qui sommes-nous?

Voyage Privé est une entreprise de vente éphémère de voyage en ligne, leader européen dans son domaine. Nous sommes présents sur neuf marchés et nous nous engageons à faire grandir nos équipes.

Quels sont nos objectifs?

Nos objectifs sont de fournir un service de qualité à nos clients, de les satisfaire et de les fidéliser. Nous recherchons également des collaborateurs motivés et passionnés qui partagent nos valeurs.

Quels sont les principaux missions?

  • Gérer les cas escaladés par nos agents en vue d'apporter satisfaction à nos clients.
  • Contrôler la qualité des réponses apportées par nos agents externes (écoutes et analyses de cas clients à des fins d'amélioration continue).
  • Coacher, former, animer nos agents externes en vue d'améliorer leur performance et connaissances.
  • Contribuer à l'amélioration de la productivité, des ventes et de la satisfaction des clients et des agents en relayant leurs retours aux équipes centrales.
  • Faire l'intermédiaire entre les agents et les services internes.

Qualifications

Nous recherchons

  • Une formation Bac + 2 à Bac + 4.
  • Une bonne maîtrise de l'anglais en plus du français à l'écrit et à l'oral. Une autre langue européenne serait un grand plus (Allemand, Italien, Espagnol, etc).
  • Une forte autonomie, une bonne communication écrite, de prise de décision face à des situations changeantes.

Informations supplémentaires

Nous vous offrons

  • Un environnement de travail dynamique et motivant.
  • Une équipe de professionnels passionnés et motivés.
  • Des opportunités de formation et de développement professionnels.
  • Un salaire compétitif et des avantages sociaux.


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