Customer Service Coordinator F/H
il y a 4 semaines
Description du poste
Qui sommes-nous?
Voyage Privé est une entreprise de vente éphémère de voyage en ligne, leader européen dans son domaine. Nous sommes présents sur neuf marchés et nous nous engageons à faire grandir nos équipes.
Quels sont nos objectifs?
Nos objectifs sont de fournir un service de qualité à nos clients, de les satisfaire et de les fidéliser. Nous recherchons également des collaborateurs motivés et passionnés qui partagent nos valeurs.
Quels sont les principaux missions?
- Gérer les cas escaladés par nos agents en vue d'apporter satisfaction à nos clients.
- Contrôler la qualité des réponses apportées par nos agents externes (écoutes et analyses de cas clients à des fins d'amélioration continue).
- Coacher, former, animer nos agents externes en vue d'améliorer leur performance et connaissances.
- Contribuer à l'amélioration de la productivité, des ventes et de la satisfaction des clients et des agents en relayant leurs retours aux équipes centrales.
- Faire l'intermédiaire entre les agents et les services internes.
Qualifications
Nous recherchons
- Une formation Bac + 2 à Bac + 4.
- Une bonne maîtrise de l'anglais en plus du français à l'écrit et à l'oral. Une autre langue européenne serait un grand plus (Allemand, Italien, Espagnol, etc).
- Une forte autonomie, une bonne communication écrite, de prise de décision face à des situations changeantes.
Informations supplémentaires
Nous vous offrons
- Un environnement de travail dynamique et motivant.
- Une équipe de professionnels passionnés et motivés.
- Des opportunités de formation et de développement professionnels.
- Un salaire compétitif et des avantages sociaux.
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