In-Room Dining Operations Manager

il y a 4 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

About the Role:

The In-Room Dining Operations Manager is responsible for overseeing the day-to-day operations of in-room dining services at The Plaza, A Fairmont Managed hotel. This role ensures that guests receive exceptional service, from order taking to delivery, and that the in-room dining experience meets the highest standards of quality and excellence.

Key Responsibilities:

  • Manage and coordinate in-room dining operations, including staff scheduling, inventory management, and supply requisitioning.
  • Ensure that all in-room dining staff are trained to provide exceptional service and meet the hotel's standards for quality and excellence.
  • Monitor and control the Point of Sale (POS) system to ensure accurate guest checks and hotel reports.
  • Assist in the preparation of shift schedules and ensure that all necessary supplies are available.
  • Handle and resolve guest feedback and complaints in a professional and courteous manner.
  • Maintain knowledge of menu items, ingredients, and preparation techniques to provide accurate information to guests.
  • Assist in the maintenance of the in-room dining area, including cleaning and organization.
  • Perform other duties as required to ensure the smooth operation of in-room dining services.

Requirements:

  • Previous experience in a supervisory or management role in a food and beverage environment, preferably in a 5-star or diamond-rated hotel.
  • Excellent customer service skills and the ability to work effectively with guests and staff.
  • Clear and concise written and verbal communication skills in English.
  • Proficiency in Microsoft Office, including Word and Excel.
  • Excellent organizational, interpersonal, and administrative skills.
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.

Accommodations:

The Plaza, A Fairmont Managed hotel offers a competitive salary and benefits package, as well as opportunities for career growth and development.



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