Luxury In-Room Dining Attendant
il y a 1 semaine
Job Title: Luxury In-Room Dining Attendant
Job Summary:
We are seeking a highly skilled and experienced Luxury In-Room Dining Attendant to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests in the comfort of their own rooms.
Responsibilities:
- Provide food and beverage service to all guest rooms, including the service of mini bars to the standard agreed by management.
- Hand over all outstanding tasks to the following shift.
- Ensure that all jobs in the shift checklist are completed or handed over to the next shift for completion before finishing your shift.
- Ensure correct charges have been posted to the correct room numbers when using Miros.
- Help the room service team in maximizing revenue by upselling.
- Ensure that all mini bar charges adjustments have been done on the same day.
- Conduct/participate in the department's monthly stock take.
- Ensure that you have a sufficient stock of food and beverage items (dry goods and cellar) at all times.
Guest Service Responsibilities:
- Check all items in the tray or trolley before delivery to the rooms against the bill.
- Ensure you have a very good knowledge of the room service menu and the wine list so you are able to advise the guests.
- Maintain a high standard of order taking at all times.
- Record all guest requirements and liaise with the room service management team.
Qualifications:
- Experience as a waiter/waitress in a luxurious environment.
- Great communication skills.
- A warm welcoming personality.
Additional Information:
- Competitive salary, service charge, and a loyalty bonus of £1,300 per year.
- Employee Benefit Card – discounted rates at Accor properties worldwide.
- Free stays in the UK or Ireland (4 nights/year) – create unforgettable memories with your loved ones.
- Sofitel Experience – enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary meals while on duty.
- Special rates in F&B, rooms, and spa – treat yourself to luxury at unbeatable prices.
- Be part of the largest hospitality group in Europe.
- Exceptional training and development opportunities through apprenticeship programs.
- Global growth opportunities.
- Employee Assistance Program with 24/7 GP access – your well-being is our priority.
- Make a difference with corporate social responsibility and be part of positive change.
- Social events and activities.
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