Luxury In-Room Dining Attendant
il y a 4 semaines
Job Title: Luxury In-Room Dining Attendant
Job Summary:
As a Luxury In-Room Dining Attendant at Accor, you will provide exceptional service to our guests by delivering food and beverages to their rooms. Your attention to detail and ability to work independently will ensure a seamless experience for our guests.
Responsibilities:
- Deliver food and beverages to guest rooms, including mini bars, to the standard agreed by management.
- Hand over all outstanding tasks to the following shift.
- Ensure all jobs in the shift checklist are completed or handed over to the next shift before finishing your shift.
- Verify correct charges have been posted to the correct room numbers when using Miros.
- Assist the room service team in maximizing revenue through upselling.
- Ensure all mini bar charges adjustments are completed on the same day.
- Participate in the department's monthly stock take.
- Maintain a sufficient stock of food and beverage items at all times.
Guest Service Responsibilities:
- Verify all items in the tray or trolley before delivery to the rooms against the bill.
- Ensure a thorough knowledge of the room service menu and wine list to advise guests.
- Maintain a high standard of order taking at all times.
- Record guest requirements and liaise with the room service management team.
Qualifications:
- Experience as a Waiter/Waitress in a luxurious environment.
- Excellent communication skills.
- A warm and welcoming personality.
Additional Information:
- Competitive salary, service charge, and loyalty bonus.
- Employee Benefit Card with discounted rates at Accor properties worldwide.
- Free stays in the UK or Ireland (4 nights/year).
- Sofitel Experience with a luxurious night at our hotel and breakfast.
- Complimentary meals while on duty.
- Special rates in F&B, rooms, and spa.
- Exceptional training and development opportunities through apprenticeship programs.
- Global growth opportunities.
- Employee Assistance Program with 24/7 GP access.
- Corporate Social Responsibility initiatives.
- Social events and activities.
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