In-Room Dining Captain

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a skilled In-Room Dining Captain to provide exceptional guest service while delivering food and beverage orders to guest rooms. This role requires a professional, engaging, and friendly demeanor, as well as complete knowledge of the In-Room Dining menu and menu specials.

Key Responsibilities

  • Receive orders via telephone, enter items into the MICROS system, and deliver food and beverages to guests' rooms.
  • Communicate with guests regarding service charges and acceptable payment methods.
  • Supervise the In-Room Dining team and perform operational duties during Manager's and Supervisor's absence.
  • Develop, train, and coach team members to required standards.
  • Address guest comments or concerns when the Supervisor is not present.
  • Plan and assign team duties on a daily basis, monitoring employee labor.
  • Keep track of weekly orders for In-Room Dining.
  • Assist in fulfilling special needs or guest requests for In-Room Dining and the Coffee Shop when necessary.
  • Participate in monthly inventory for In-Room Dining.
  • Assist in creating new training plans for In-Room Dining staff.
  • Complete monthly Health & Safety inspection.

Qualifications

  • Completion of Grade 12 or equivalent.
  • Alberta ProServe Certification.
  • Basic knowledge of wines and spirits.
  • Customer service oriented.
  • Capable of meeting the physical demands of the position.
  • Able to work both as part of a team and independently.
  • Excellent communication skills.
  • Comfortable handling cash.

Additional Information

We offer a range of benefits, including complimentary meals in our staff cafeteria, access to our Employee Travel Program, and discounts on hotel Food & Beverage, Spa, and Golf Memberships. We value diversity and inclusion, and strive to create a welcoming work environment for all employees.


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