In-Room Dining Team Lead
il y a 3 semaines
As a key member of our hospitality team, the In-Room Dining Captain will provide exceptional guest service while delivering food and beverage orders to guest rooms. This role requires a professional, engaging, and friendly demeanor, with a focus on delivering a seamless experience for our guests.
Key Responsibilities
• Have complete knowledge of In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis
• Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guests' rooms
• Communicate with guests the applicable service charges and acceptable payment methods
• Supervise In-Room Dining team and perform operational duties during Manager's and Supervisors' absence
• Develop, train, and coach team members to required standards
• Address guest comments or concerns when the Supervisor is not present
• Plan and assign team duties on a daily basis, monitoring employee labour
• Keep track of weekly orders for In-Room Dining
• Assist in fulfilling special needs or guest requests for In-Room Dining and for Coffee Shop when necessary
• Participate in monthly inventory for In-Room Dining
• Assist in creating new training plans for In-Room Dining staff
• Complete monthly Health & Safety inspection
Requirements
• Completion of Grade 12 or equivalent
• Alberta ProServe Certification
• Basic knowledge of wines and spirits
• Customer service oriented
• Capable of meeting the physical demands of the position
• Able to work both as part of a team and independently
• Excellent communication skills
• Comfortable handling cash
Benefits
• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships
We are committed to creating an inclusive and diverse work environment where every employee feels valued and respected. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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