Customer Support Representative

il y a 4 semaines


Lieusaint, Île-de-France SINCLAIR RESSOURCES Temps plein
Position Overview

The role of the Customer Support Representative entails managing client inquiries while adhering to predefined service quality standards. This includes processing requests received through dedicated communication channels, coordinating and monitoring service requests, and maintaining the accuracy of the Customer database with incoming data.

Key Responsibilities
  • Handle customer communications efficiently and effectively.
  • Process and track service requests in a timely manner.
  • Update and verify information in the Customer database to ensure data integrity.
  • Collaborate with various stakeholders including clients, account managers, and technical teams.

In this capacity, the Customer Support Representative plays a crucial role in fulfilling the outlined responsibilities. Daily interactions will involve a diverse range of contacts, including customers and internal teams.

Additional Duties

At the discretion of the supervisor, the representative may be tasked with additional responsibilities that support the overall operations of the team.

Company Representation

Through professional conduct and demeanor, the representative is expected to uphold a positive image of the company, acting as a representative of our Quality, Health, Safety, and Environment (QHSE) policies.



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