Senior Client Lead

il y a 3 jours


Paris, Île-de-France Amundi IT Services Temps plein
About the Role

We are seeking a highly experienced Senior Client Lead to join our Amundi Technology team. As a key member of our Client Services team, you will be responsible for delivering exceptional client experiences and driving business growth.

Key Responsibilities
  1. Client Success
  • Develop and implement Client Success Plans to achieve strategic business outcomes
  • Collaborate with cross-functional teams to ensure seamless delivery of services
  • Lead the Client Success team to create a culture of excellence and continuous improvement
Solution Adoption
  • Partner with clients to ensure maximum value realization from Amundi's services
  • Provide expert guidance on best practices and facilitate regular on-site visits
Client Satisfaction
  • Monitor and analyze client satisfaction metrics
  • Identify opportunities to enhance client satisfaction and implement improvements
Client Service Delivery Excellence
  • Oversee the resolution of customer requests and support activity
  • Ensure the stability and motivation of the client support team
  • Develop and roll out CS best practices
  • Elevate complex issues to internal and external experts to optimize CS productivity
Commercial Expansion
  • Identify upselling opportunities for the Relationship Manager to capitalize on
  • Coordinate billable man-days with the Relationship Manager
Governance & Communication
  • Lead monthly operational client meetings
  • Co-lead semi-annual Customer Service reviews with the Relationship Manager
  • Facilitate weekly Client Success team meetings
  • Report client strategic updates to Amundi Technology's executive level
Requirements

We are looking for a seasoned professional with:

  • Experience in the Asset Management industry or FinTech supporting Asset Managers
  • Knowledge of the Investment value chain and Front-to-Back Office processes
  • A Master's level degree in a relevant field, such as finance, mathematics, physics, computer science, or related degrees

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