Senior Client Lead

il y a 3 jours


Paris, Île-de-France Crédit Agricole Group Temps plein
Job Description

As a Senior Client Lead at Crédit Agricole Group, you will be responsible for driving client success and strategic growth across our key accounts.

Key Responsibilities:
  • Client Success: Develop and execute Client Success Plans to achieve client strategic outcomes, ensuring seamless delivery of Amundi Technology's services.
  • Solution Adoption: Collaborate with client teams to ensure maximum value realization from Amundi's services, providing operational support and advising on best practices.
  • Client Satisfaction: Monitor and improve client satisfaction through regular feedback and process enhancements.
  • Client Service Delivery Excellence: Oversee customer request resolution, supervise support activity, and roll out CS best practices to ensure high-quality service delivery.
  • Commercial Expansion: Identify upselling opportunities and work with Relationship Managers to close deals, driving revenue growth.
  • Governance & Communication: Lead monthly operational client meetings, co-lead customer service reviews, and report client strategic updates to executive level.

This role requires a strong understanding of client needs, excellent communication skills, and the ability to drive strategic growth and client satisfaction.


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