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Senior Client Lead

Il y a 2 mois


Paris, Île-de-France Crédit Agricole Group Temps plein
Job Description

As a Senior Client Lead at Crédit Agricole Group, you will be responsible for driving the success of our strategic accounts. This role requires a strong understanding of our clients' needs and a ability to develop and implement effective client success plans.

Key Responsibilities:
  • Client Success: Develop and implement client success plans to drive strategic outcomes, orchestrate delivery within the organization, and animate the client success team to create a culture of excellence.
  • Solution Adoption: Partner with client teams to ensure maximum value realization from our services, advise on best practices, and collaborate on-site to drive adoption.
  • Client Satisfaction: Monitor client satisfaction, identify areas for improvement, and implement changes to enhance the client experience.
  • Client Service Delivery Excellence: Oversee customer request resolution, supervise support activity, and roll out best practices to ensure high-quality service delivery.
  • Commercial Expansion: Identify upselling opportunities, organize billable man-days, and collaborate with relationship managers to drive commercial growth.
  • Governance & Communication: Lead operational client meetings, co-lead customer service reviews, and report client strategic updates to executive leadership.

This role requires a strong understanding of the financial services industry, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you are a strategic thinker with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.