Lead IT Support Specialist

il y a 3 semaines

Paris, Île-de-France The American University of Paris Temps plein

Job Title: Lead IT Support Specialist

At The American University of Paris, we are seeking a highly skilled and experienced Lead IT Support Specialist to join our Information Technology Services team. As a key member of our team, you will be responsible for providing technical support to staff, faculty, and students, ensuring a seamless and efficient IT experience for our community.

Duties and Responsibilities:

  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Respond to and resolve user requests for IT technical support in a timely manner using AUP Request Management Systems.
  • Respond to and resolve user requests for support in a virtual environment.
  • Troubleshoot system failures and network issues involving Mac and Windows workstations, printers, WIFI, authentication, connectivity, VoIP telephone, and printers by providing solutions to restore functionality.
  • Perform installation and routine maintenance of network cabling, patching network cables to the switches, and WIFI access points and testing network links and connectivity.
  • Perform user management tasks such as user ID creation and maintenance, password reset, and directory search using the users management web page.
  • Work with the IT support team and System Administration staff as appropriate to determine and resolve problems received from clients.
  • Build and deploy new desktops, laptops, and portable devices by use of deployment tools.
  • Deploy software and apply system configuration and settings on user devices using device management tools.
  • Generate reports for management, encompassing incident management, metrics, and system improvement recommendations.

Requirements:

  • 3-5 years experience providing technical support services.
  • Experience with LAN/WAN networks.
  • Strong computer skills including knowledge of computer hardware, software, local area network, and peripheral equipment.
  • Working knowledge of operating systems with emphasis on Windows and Mac OS environments as well as knowledge of Local Area Networks, PC hardware set-up and configuration, printer set-up and configuration, virus protection, Multimedia equipment, and Microsoft Office applications.
  • Self-motivated, autonomous, hardworking, good analytical, diagnostic, and problem-solving skills, and eager to learn and take on additional responsibilities.
  • IT Education: Bac +2 minimum: BTS/BUT/Licence or equivalent combination of education and experience, Microsoft and/or Apple certifications are plus.
  • Must be fluent in both English and French and have valid working papers for the EU.
  • Excellent customer service and teamwork skills are needed.
  • Ability to frequently lift and carry hardware and supplies, between campus buildings, weighing up to 20 Kilos.
  • Must be able to work flexible hours, including weekends and evenings, as necessary.

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