IT Support Team Lead Deputy
il y a 5 jours
Job Purpose
Imerys, a world leader in creating specialty solutions, seeks a skilled IT Support Team Lead Deputy to join our EMEA IT Customer Care service team. This role is responsible for providing exceptional support to end-users and clients, ensuring seamless IT operations, and driving continuous improvement.
The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to work autonomously and collaboratively with diverse stakeholders.
Key Responsibilities
- Backup the France team lead and serve as the primary point of contact for customers.
- Manage incident tickets, ensuring timely resolution and high-quality support.
- Conduct problem identification, research, and resolution, maintaining a high level of technical expertise.
- Develop and implement knowledge management strategies to enhance user experience and support efficiency.
- Collaborate with other levels of support and non-standard subjects to ensure seamless IT operations.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or Engineering.
- 3-4 years of experience in senior tech/lead roles with IT help desk practices and frameworks.
- Excellent interpersonal and analytical skills, with the ability to work in a fast-paced environment.
- Fluent English speaker, with good knowledge of Service Now.
Soft Skills and Abilities
- Strong communication and collaboration skills, with the ability to articulate messages across various audiences.
- Ability to work autonomously and coordinate stakeholders, with flexible working hours to accommodate diverse geographic locations.
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