Digital Transformation Director for Customer Service Solutions

il y a 2 jours


IssylesMoulineaux, Île-de-France Geopost Temps plein
Job Description

In a rapidly evolving logistics landscape, Geopost seeks a seasoned IT leader to spearhead the development and deployment of Digital Customer Service Solutions. As a Domain Manager, you will be part of the Process & Group Solution Department, reporting directly to the Head of Delivery in charge of Marketing, Customer Service, and Communication Group Digital solutions.

About Geopost

Geopost is a European leader in parcel delivery and solutions for e-commerce, operating in over 50 countries worldwide through its network of expert delivery brands. Committed to sustainability, Geopost aims to become an international reference in eco-friendly delivery by 2040. As part of the La Poste group, Geopost generated €15 billion in revenue.

Key Responsibilities:
  • Oversight of IT solution delivery activities on projects and products levels, supervising related Product Managers and IT delivery teams.
  • Development of a transversal roadmap for IT product deliveries in close collaboration with the Group Customer Service department.
  • Coordination of IT actors (development teams, support teams) to gather insights into Geopost's logistics and E-Commerce environment.
  • Contribution to IT department governance, strategic initiatives, and continuous improvement.
Requirements:
  • Proven track record as an IT manager of programs or complex projects in an international environment.
  • Global understanding of logistics activities, processes, and IT ecosystems.
  • Strong IT/Digital skills, vision, and leadership on technical subjects.
  • Able to design pragmatic and effective solutions using Agile project management practices.
Technical Environment:

Main technical environment includes Java, Web, Open Source, and External outsourced solutions like Salesforce for Customer Service. Key tools include JIRA, Kafka, PostgreSQL, and Docker.

Salary Estimate:

The estimated annual salary for this position is approximately $120,000 - $180,000, depending on location and experience.



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