Digital Transformation Director for Customer Service Solutions
il y a 2 jours
In a rapidly evolving logistics landscape, Geopost seeks a seasoned IT leader to spearhead the development and deployment of Digital Customer Service Solutions. As a Domain Manager, you will be part of the Process & Group Solution Department, reporting directly to the Head of Delivery in charge of Marketing, Customer Service, and Communication Group Digital solutions.
About GeopostGeopost is a European leader in parcel delivery and solutions for e-commerce, operating in over 50 countries worldwide through its network of expert delivery brands. Committed to sustainability, Geopost aims to become an international reference in eco-friendly delivery by 2040. As part of the La Poste group, Geopost generated €15 billion in revenue.
Key Responsibilities:- Oversight of IT solution delivery activities on projects and products levels, supervising related Product Managers and IT delivery teams.
- Development of a transversal roadmap for IT product deliveries in close collaboration with the Group Customer Service department.
- Coordination of IT actors (development teams, support teams) to gather insights into Geopost's logistics and E-Commerce environment.
- Contribution to IT department governance, strategic initiatives, and continuous improvement.
- Proven track record as an IT manager of programs or complex projects in an international environment.
- Global understanding of logistics activities, processes, and IT ecosystems.
- Strong IT/Digital skills, vision, and leadership on technical subjects.
- Able to design pragmatic and effective solutions using Agile project management practices.
Main technical environment includes Java, Web, Open Source, and External outsourced solutions like Salesforce for Customer Service. Key tools include JIRA, Kafka, PostgreSQL, and Docker.
Salary Estimate:The estimated annual salary for this position is approximately $120,000 - $180,000, depending on location and experience.
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